About the position
About the Role
The primary objective of this position is to manage, grow, and retain an assigned portfolio of clients within the Fleet and SMB (Small and Medium Business) sectors. The Account Manager will be responsible for strengthening client relationships, identifying expansion opportunities, and ensuring long-term customer success while achieving revenue and profitability targets.
The incumbent will act as the primary point of contact for clients, ensuring exceptional service delivery, proactive account development, and alignment between customer needs and the company's full solutions portfolio.
Please note that if you have a restraint of trade for the fleet management, telematics, and vehicle tracking solutions industry, we will not be able to consider your application.
Key Responsibilities
Account Growth and Revenue Management
- Manage and develop an allocated portfolio of existing clients to achieve revenue growth and profitability targets.
- Identify upselling, cross-selling, and account expansion opportunities within existing customer accounts.
- Conduct regular account reviews and strategic business discussions with key stakeholders.
- Develop account plans focused on long-term value creation and client retention.
- Maintain an accurate and up-to-date sales pipeline reflecting renewal opportunities, expansions, and new requirements.
- Drive contract renewals and negotiate commercial agreements to ensure continued partnership success.
- Collaborate with Sales teams to support onboarding of new clients transitioning into account management.
Client Relationship Management & Customer Satisfaction
- Serve as the primary relationship owner and trusted advisor to assigned customers.
- Ensure high levels of customer satisfaction through proactive engagement and service excellence.
- Conduct detailed needs analyses to understand evolving business requirements.
- Deliver solution presentations, performance reviews, and value demonstrations to clients.
- Maintain a Customer Service Index (CSI) score above 90%.
- Act as the escalation point for customer concerns, ensuring timely resolution and first-contact ownership.
- Coordinate closely with internal teams including Marketing, Product, Operations, and Customer Support to ensure seamless service delivery.
Customer Retention & Account Health
- Proactively monitor customer usage, satisfaction levels, and account performance indicators.
- Identify churn risks early and implement retention strategies to maintain long-term partnerships.
- Foster a zero-churn culture through consistent engagement and relationship strengthening.
- Track renewal timelines and ensure proactive contract management.
General Responsibilities
- Maintain accurate records of all client interactions, account activities, and opportunities within the CRM system.
- Stay informed of market trends, competitor activity, and industry developments impacting client accounts.
- Represent the company professionally at client meetings, industry events, exhibitions, and networking functions.
- Provide market feedback and customer insights to internal teams to support product and service improvement.
Behavioral Competencies
Communication Skills
- Excellent verbal and written communication skills.
- Ability to build trust and credibility with decision-makers and stakeholders.
- Strong listening skills to understand customer objectives and challenges.
Strategic Thinking
- Ability to develop long-term account strategies aligned with customer goals.
- Identify growth opportunities within existing client environments.
- Commercial awareness to maximize account value.
Adaptability
- Ability to respond effectively to changing customer needs and business priorities.
- Flexibility in managing diverse client expectations and industries.
Collaboration
- Work closely with Sales, Marketing, Product, and Support teams to deliver cohesive customer experiences.
- Share customer insights to enhance company strategy and offerings.
Time Management
- Strong organizational skills to manage multiple client accounts simultaneously.
- Effective prioritization of renewals, service requests, and growth opportunities.
- Proficiency in CRM systems and account tracking tools.
Resilience & Ownership
- Solution-oriented mindset when handling customer challenges.
- Strong accountability for client satisfaction and revenue performance.
- Persistent follow-through on client commitments.
Technical Competencies
Account Management & Relationship Development
- Experience managing B2B client portfolios.
- Ability to maintain executive-level relationships and stakeholder engagement.
- Skilled in account planning and long-term relationship development.
Customer Orientation
- Deep commitment to customer success and value delivery.
- Ability to translate business needs into tailored solutions.
Product & Market Knowledge
- Strong understanding of company solutions and industry landscape.
- Confidence in presenting value propositions and solution benefits.
Commercial & Sales Expertise
- Experience managing renewals, negotiations, and account growth initiatives.
- Understanding of consultative and solutions-based selling approaches.
- Ability to identify expansion opportunities within accounts.
Qualifications and Experience
- Bachelor's Degree in Marketing, Business Administration, or related discipline (Nice to have).
- Alternatively, currently completing a Diploma or Degree in Sales, Marketing, or Business Administration.
- Minimum of 5 years' experience in Account Management, Client Relationship Management, or B2B Sales.
- Proven track record in client retention, account growth, and revenue management.
Skills
- Excellent relationship-building and stakeholder management abilities.
- Strong negotiation and commercial acumen.
- Goal-driven with a focus on customer success and revenue growth.
- Proficient in CRM platforms and sales/account management tools.
- Highly self-motivated, proactive, and results-oriented.
- Ability to work independently within a fast-paced environment.
- Willingness to travel for client meetings and business engagements.
Systems Knowledge
- Intermediate proficiency in Microsoft Office Suite.
- Solid practical experience using CRM systems and digital account management tools.
***Salary - R30,000.00 - R40,000.00 CTC + Medical aid + Provident fund and Commission (Negotiable further, based on skills, experience and in relation to current package)
Desired Skills:
