Account Manager - Sandton

About the position

DBN000270 -  Account Manager - Sandton

Purpose of the Job:






Maintain and strengthen client relationships by ensuring SLA compliance, supporting operational delivery, and identifying opportunities to add value within existing accounts.



 


Required Qualifications:

• Grade 12 (Matric).
• Tertiary qualification in Sales or Marketing.
• 3–5 years’ experience in account management or B2B sales.
• Experience in MPS or office automation is an advantage.
• Valid driver’s license and reliable personal transport required.
• Proficient in the MS Office Suite.

Technical Competencies & Experience:

• Manage and grow a portfolio of existing clients by building long-term relationships.
• Understand client needs, identify opportunities, and ensure services meet expectations.
• Maintain high client satisfaction through regular engagement with key stakeholders.
• Ensure SLA compliance and monitor performance, resolving issues proactively.
• Coordinate installations, maintenance, and support with internal teams for efficient service delivery.
• Handle administrative tasks, including accurate data capture, query resolution, and account documentation.
• Maintain up-to-date client records and support reporting and planning activities.
• Identify and support upselling and cross-selling opportunities to grow existing accounts.

Behavioural Competencies:

• Strong communication and interpersonal skills.
• Attention to detail.
• Analytical thinker with structured problem-solving skills.
• Skilled in building and managing relationships.
• Confident in presentations and client engagement.
• Collaborative team player.
• Well-organised with solid administrative capabilities.
• Professional and customer-focused.

Please Note - Only candidates who meet the above minimum requirements will be considered. Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.

Desired Skills:

• Account Manager
• Sales
• B2B