About the position
Purpose of role:
The Account Manager is responsible for promoting the company, its products, and solutions while enhancing client relationships and market presence, particularly within the Public Sector, Municipalities, Agencies, and Parastatals. This role involves managing existing accounts, generating new business opportunities, and achieving defined sales targets. The Account Manager must understand the client's operational landscape, decision-making processes, and strategic direction, while providing continuous support, updates, and after-sales service. A strong focus is placed on pipeline management, market analysis, and client engagement through regular visits, calls, and strategic follow-ups
Key Responsibilities:
- Market the Company, its Products, Solutions, and continuously improve the Client's perception of the Company
- The Account Manager must have a good understanding of the following:
- Client Organisational Structure, Client Environment, Client decision making process, Client's KPI's, Client Projects
- and Strategic direction, Client Procurement cycles and processes, Understand the competitive landscape
- Provide Clients with continuous Product and Solutions updates
- Responsible for the day-to-day management of current Clients, and to generate new business
- Achieve Quarterly and Annual Sales Targets
- Maintain and grow market share within the Public & Municipalities, Agencies and Parastatals Sector
- Provide weekly feedback on pipelines and quotations as well as strategic initiatives for projects
- Conduct and submit monthly sales forecasting
- Update Sales Tools and relevant systems, along with the Customer Information Sheet
- Client calls, Physical visits - all Clients at least once every 2 weeks, minimum of 12 Client visits per week
- Client calls: Telephonic - all Clients at least once a week. Must be able to do daily call planning on all Accounts allocated
- Prepare and provide Clients with quotations on request
- Follow up on a bi-monthly basis on quotations (possible and already distributed)
- Ensure Client is updated on deliveries and order progress as and when needed
- Do deliveries if required
- Provide after-sales support to Clients
- Follow up on Invoices and Payments
- Attend weekly debtors' meetings
- Attend product training sessions
- Ensure internal training is up to date on a quarterly basis
- Attend sales meetings & marketing events
- Assistance as and when required with tender
.
Qualifications Required:
- Senior Certificate (essential)
- Relevant qualification (preferred)
- Minimum of 7 years' relevant experience in a senior sales position within the Public & Municipalities, Agencies and
- Parastatals Sector
- Technical Knowledge as per below Products
- Product Knowledge including VOIP, Audio Visual, Video Conferencing, WIFI, Networking, Client Computing & Data
- Centre Solutions (Avaya, Microsoft, Crestron, Extron, Poly, CISCO, Huawei, Yealink, Audio Codes, HP, Dell. VM Ware)
- Should have achieved a Target performance of more than 75% over the past 3 Years
- Existing client base
Competencies:
- Microsoft Office Suite - Intermediate Level or higher - Excel important
- Good in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- Strong interpersonal skills (with clients, suppliers, and team members), good relationship building characteristics
- Good communication skills
- Deadline driven
- Accurate and attention to detail
- Able to multi-task
- Organised
- Honest and reliable
- Analytical
- Punctual
- Perform well under pressure
- Entrepreneur flair
- Solution Driven
- A Sales Hunter
Desired Skills:
- Account Management
- Sales Rep
- Sales Consultant
- Public sector
- Municipalities
- Parastatals
- New Business Development
