Account Manager (Remote)

About the position

ENVIRONMENT:

Join a Growing UK IT Services Provider as an Account Manager!They are on the hunt for a dynamic Account Manager to share their portfolio of clients and help drive continued success in the market. This is not your average desk job — it’s a diverse, people-focused role where you’ll work closely with key stakeholders, deliver top-notch customer service, and act as the vital link between clients and the wider service team. If you’ve got a sharp eye for detail, love keeping things organised, and can communicate like a pro, this role is for you. Prior account management experience is a must, and in return you’ll get the chance to grow with a thriving, modern business where career progression is wide open.

DUTIES:

Main Job Tasks and Responsibilities

• Day to day management of the relationship with clients within your portfolio. Build and maintain a strong and long-lasting relationship with key contacts.
• Conduct at least quarterly account management meetings with key client stakeholders.
• Negotiate contract changes based on developments within existing clients in conjunction with the operations team.
• Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.
• Identify and target areas for new sales leads and offerings within the Company’s portfolio.
• Work alongside their Technical Sales staff to source the best solution for their  clients’ needs.
• Ensure that the department documentation and knowledge base is as comprehensive as possible.
• Participate in sales process for new business, where the Sales Team require additional support.
• Manage the account management onboarding and offboarding processes.
• Assist with challenging client requests and escalation of issues as required.

Additional Job Tasks and Responsibilities

• General administrative duties.

 REQUIREMENTS:

 Essential Skills/ Experience

• Experience of working in a professional business and office environment.

Desirable Experience and Competencies

• Experience of working within the Managed Service Provider/Technology sector.
• Experience of dealing with business requirements and clients over the phone.

ATTRIBUTES:

• Strong communication skills and a proven ability to deal with professionals at different levels.
• Attention to detail and ability to work on own initiative and independently.
• Excellent organisational and time management skills.

               

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Account
• Manager
• Remote