About the position
An established IT company is seeking a highly driven and experienced Account Manager to join their team in Cape Town, Western Cape . This dynamic role focuses on expanding and managing relationships with both public and private sector clients. The successful candidate will promote a full range of services including Data Protection (Backup), Servers, Storage, HCI, Cloud, and Microsoft Services.
This role is ideal for a candidate who thrives in both hunting for new business and farming existing accounts, and who is passionate about delivering strategic IT solutions tailored to client needs.
Responsibilities:
- Serve as the main point of contact for client queries and escalations
- Build and maintain strong, long-term client relationships
- Conduct regular client meetings to assess needs and offer tailored solutions
- Identify, pursue, and close new business opportunities
- Promote Diopoint’s full suite of services across sectors
- Collaborate with technical teams to deliver customised proposals
- Identify upselling and cross-selling opportunities
- Conduct client reviews to track satisfaction and future needs
- Ensure excellent customer service to foster long-term partnerships
- Understand government procurement and private sector trends
- Align strategies with sector-specific needs and requirements
- Maintain CRM records and provide regular reporting on account performance
- Share insights and pipeline status with management
- Partner with technical and operational teams for seamless service delivery
- Support marketing initiatives and attend cross-functional meetings
Requirements:
- Bachelor’s degree in Business, Marketing, IT or a related field
- Certifications in sales/account management are an advantage
- 8–10 years of IT Technical Sales experience
- 6–8 years of Account Management experience, particularly in the Public Sector
- Strong knowledge of ICT Client Services, including End-User Devices and Boardroom Equipment
- Proven track record in both private and government sector account management
- Strong understanding of Data Protection, Servers, Storage, HCI, Cloud, and Microsoft Solutions
- Excellent relationship-building, communication, and negotiation skills
- Solid understanding of government tender and procurement processes
- CRM proficiency and analytical mindset
- Ability to work independently and collaboratively
- Business acumen and compliance awareness
How To Apply:
- Contact Hire Resolve today for your next career-changing move
- Our client is offering a highly competitive salary for this role based on experience.
- Send your CV to: [Email Address Removed].com or connect with Mischa Bornman via LinkedIn.
- Alternatively, you can also contact me directly at Hire Resolve [Email Address Removed]
- We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Desired Skills:
- Account Manager
- Account Manager
- Account Manager
