Account Manager

About the position

Our client is rapidly growing within South Africa and is looking for a Partner Sales Support Specialist to join their dynamic sales team. This pivotal role provides an exciting opportunity to work alongside Partners. The specialist will support, advise, and guide Partners through their first few months within the business. This includes inviting them to introductory events, assisting them with onboarding their first five clients onto the platform, and helping them achieve Bronze Partner status.



What the Role Involves

• Responding to all prospective partner inquiries.
• Proactively contacting partners to offer support and further develop those accounts.
• Managing and responding to all incoming sales tickets from prospective and existing partners.
• Supporting existing and prospective Partners through their Partner Journey from the initial Certification stage.
• Maintaining accurate information relating to sales tickets, inbound & outbound calls in the CRM system (Salesforce) at all times.
• Maintaining and updating the CRM system with all practice staff and contact details, including adding new leads.
• Continuously developing knowledge of platform features and functionality by staying up to date with training and webinars.

Where the Role Fits In

• Based in: Cape Town
• Department: Account Management
• Team: Partner Team
• Reports to: Partner Team Manager
• Direct Reports: None
• Contract Type: Permanent, Full-Time

Success Metrics

• Meeting monthly Production & Revenue targets.
• Achieving monthly meeting targets.
• Maintaining data quality standards, including CRM maintenance.
• Reaching monthly target for Certification attendees.
• Reaching monthly target for Webinar/Events attendees.

Qualifications and Skills

Critical Competencies:

• An interest in the emerging online accounting market.
• Ability to build rapport with partners over the phone, creating lasting relationships.
• Attention to detail and follow-up.
• Process-driven and ability to take ownership.
• Initiative and self-motivation.
• Outstanding communication skills, both written and verbal.
• Passion and desire to make a difference.

Experience:

• Minimum of 2 years' experience within Inside Sales or Account Management (essential).
• Small business accounting software experience (desirable).
• Experience in inbound phone and email sales.
• Proficiency with computers and applications software, including the Google suite of applications and CRM database skills.
• Accounting product knowledge and understanding of the workings of an accounting practice (desirable).
• Previous experience in a SAAS company would be beneficial.
• Tertiary education would be highly advantageous.

Salt is acting as an Employment Agency in relation to this vacancy.

Desired Skills:

• Account Management
• Customer Relationship Management (CRM)
• Onboarding
• Software Platform
• Communication