Account Manager

About the position

A company that offers a comprehensive range of interventions, from the selection of people to be trained and the designing of the course material to the actual training has an exciting opportunity for a quality-oriented Account Manager in Eastern Cape.

The Account Manager’s core purpose is to generate new business and grow existing clients through innovative solution offerings.

• Degree or Diploma or equivalent with sales and or marketing/management/SDF


• At least 1 years or more sales experience


• Must have Technical experience in Training Development space

Client Development and Validation:

• Identify and validate selected client opportunities


• Collaborate with other stakeholders to provide a conceptual solution that is aligned to the clients’ needs


• Develop a conceptual proposal and submit / present in line with Adcorp and ATS’s Corporate Identity


• Ensure client has a full understanding of the proposal and refine the proposal to ensure 100% alignment with the client’s needs


• Obtain client sign off of the proposal / solution

Finance:

• Agree on business terms and articulate these into the Service Level Agreement to the client


• Ensure invoicing process is clearly understood and communicated to internal stakeholders – P.O process etc


• Ensure Service Level Agreement is signed


• In the instance of a new client, liaise with finance to open a new client account in line with Adcorp process and policies


• Any deviation from 30 day payment terms to be escalated to finance.

Customer Service:

• Ensure a thorough briefing of all client information and project documentation to the Operational team responsible for delivery on the project


• Ensure client reports are to standard and provided timeously to the client


• Liaise with operations to ensure clients needs are being delivered on and to proactively manage any delivery challenges, through the operations team

Administration:

• Update the sales pipeline weekly


• Update the CRM with the appropriate information


• Prepare and present sales reports including sales turnover, sales pipeline, and areas of proposed client based to the Manager monthly

Post sales stakeholder management:

• Ensure on-going relationship building to retain the client and to identify new sales opportunities


• Ensure client is aware of ATS differentiation at all times.

Financial

• Achieve agreed sales targets.


• Ensure Operational approval of all costings to clients and the achievement of budgeted GP’s.

Marketing

• Continually research and network to stay abreast of global trends, consumers competitors customers/partners satisfaction levels


• Attend conferences and networking opportunities

Desired Skills:

• Speaking
• Persuasion
• Service Orientation
• Social Perceptiveness
• Active Listening
• Negotiation
• Time Management