About the position
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a dynamic and results-driven Account Manager with expertise in Cyber Security to join our team. The successful candidate will play a pivotal role in managing client relationships, driving sales, and promoting our Cyber Security solutions.
What you’ll do:
The Cyber Security Account Manager plays a pivotal role in fostering strong, long-lasting relationships with Clients who rely on Vendors, such as Mimecast's email and data security services.
This position focuses on understanding each Client's unique needs, providing expert guidance on primarily Mimecast's solutions, and ensuring that clients maximize the value of their Mimecast investments.
- Client Relationship Management:
- Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
- Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
- Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.
- Product Knowledge and Consultation:
- Possess in-depth knowledge of Mimecast's email and data security services.
- Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
- Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.
- Account Growth and Retention:
- Identify opportunities for upselling and cross-selling Mimecast products and services.
- Collaborate with Sales teams to develop opportunities.
- Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
- Ensure high Client retention rates by addressing concerns and proactively mitigating issues.
- Contract Management:
- Manage Client contracts, renewals, and negotiations.
- Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
- Monitor contract compliance and ensure Clients get the expected value from Mimecast services.
- Client Training and Education:
- Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
- Keep Clients informed about new features, updates, and best practices.
- Client Advocacy:
- Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
- Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.
- Reporting and Analytics:
- Generate and analyze reports on Client usage and satisfaction.
Use data insights to identify improvement opportunities and proactively address Client concerns.
- Industry Knowledge:
- Stay updated on industry trends, email security threats, and regulatory changes.
- Share relevant insights and recommendations with Clients to enhance their security posture.
Your Expertise:
- Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
- Familiarity with Mimecast's product suite or similar email and data security solutions.
Qualifications Required:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
- Mimecast certification(s).
- Proven experience in account management for Mimecast services.
- Strong understanding of email security best practices.
- General Cyber Security Certifications.
Personal Attributes:
- Demonstrable Competencies/ Track Record;
- Strong communication and interpersonal skills.
- Excellent negotiation and problem-solving abilities.
- Ability to work independently and collaboratively in a team.
- Results-driven mindset with a focus on Client satisfaction.
- Attention to detail and strong organizational skills.
Other information applicable to the opportunity:
- Position Location: Cape Town or Randburg South Africa
- Work Environment: Hybrid
- Travel: Office-based meetings and client engagements, travel between JNB and CPT.
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery
