Account Manager at Resourgenix

About the position

Account Manager Oppertunity

Location: Johannesburg - Pinetown
Employment Type: Permanent

1. About the Opportunity:

A well-established and reputable organisation within the managed services and office automation sector is seeking a dynamic and relationship-driven Account Manager to join their team.

This business partners with corporate clients to optimise operational efficiency through end-to-end managed solutions, equipment, and process improvements, making this role ideal for someone who thrives in a client-centric, service-driven environment.

2. Purpose of the Role:

You will be responsible for managing and growing an existing portfolio of clients, ensuring exceptional service delivery while identifying opportunities to expand within accounts.

3. Key Responsibilities:

Client Relationship Management

• Manage and grow a portfolio of existing clients
• Build strong, long-term relationships with key stakeholders
• Understand client needs and identify value-adding solutions

Service Delivery & Operations

• Ensure consistent SLA delivery and high service standards
• Coordinate installations, maintenance, and support with internal teams
• Proactively resolve client issues and improve performance

Administration & Reporting

• Maintain accurate client records and reporting
• Manage account-related documentation and queries
• Track performance and provide insights to clients and internal teams

Account Growth

• Identify upsell and cross-sell opportunities
• Strengthen account penetration and retention
• Collaborate with sales teams to drive revenue growth

4. Minimum Requirements:

• Matric (Grade 12)
• 3 5 years' experience in Account Management or B2B Sales
• Experience in managed services, office automation, or similar technical environments highly advantageous
• Strong MS Office skills
• Valid driver's licence and own reliable transport

What We're Looking For

• Strong relationship builder with a client-first mindset
• Highly organised with strong attention to detail
• Commercially aware with the ability to spot growth opportunities
• Confident communicator with excellent problem-solving skills
• Able to work cross-functionally in a fast-paced environment

Desired Skills:

• Customer Relationship Management
• Administrative Operations
• Account Development
• Business Relationship Management
• Customer Account Management
• Business Consulting
• Business Process Outsourcing