Accident Claims Administrator

About the position

ARE YOU IN MOTOR ACCIDENT CLAIMS/ACCIDENT MANAGEMENT - DEALING WITH KEY ACCOUNTS? 

If you have experience in the following minimum requirements, I want to hear from you:

• Min. 1 - 3 years exp. in claims. 
• Clear understanding of accident management processes. 
• Not negotiable - Solid key account management exp.
• Ideally an Insurance qualification with FAIS credits (RE5, RE1, NQF Level 4 or related).
• Extremely well spoken to deal with high-end clients.
• Strong customer relationship building exp.

Minimum requirements:

• Min. 1 - 3 years exp. in claims. 
• Clear understanding of accident management processes. 
• Ideally an Insurance qualification (RE5, RE1, NQF Level 4 or related).
• Not negotiable - Solid key account management exp.
• Extremely well spoken to deal with high-end clients.
• Strong customer relationship building exp.

Personality Traits:

• Confident communicator with strong emotional intelligence and effective problem-solving skills.
• Proactive, accurate, and able to work independently.
• Strong personality with excellent interpersonal and communication skills.
• Demonstrated customer-centric approach with proven problem-solving ability.
• Able to work independently and manage administrative processes with precision.

Duties and responsibilities:

• Streamline the accident management and supplier administration process.
• Manage the full end-to-end accident and claims administration process across pre-repair, in-repair, and post-repair stages.
• Follow up on designated service lines and update all changes in D365.
• Conduct manual vendor selection, receive and confirm quotes, and finalise vendor allocation.
• Verify and follow up on all outstanding documentation, including claim forms, driver’s licences, and any other required documents.
• Ensure all required documents are correctly vetted and uploaded to each case (verification of registration numbers, chassis numbers, case numbers, and customer documentation).
• Manage all pre-repair actions, including receiving quotes, confirming vendor selection, and monitoring outstanding documents.
• Manage all in-repair processes, including assessment, investigation, customer approval, customer quotes, vehicle delivery for repair, 48-hour updates, and additional repair confirmations.
• Mark work as complete and manage post-repair processes, including receiving invoices, CVAAR documents, and resolving supplier queries.
• Coordinate additional services within the accident management process, including lock services, wheel and tyre replacement, glass repairs and replacements, assessments, radio services, third-party approaches and recoveries, salvage, settlements, and investigations.
• Provide continuous feedback to customers and customer relations on the status of all outstanding claims.
• Maintain ongoing communication with internal and external stakeholders.
• Provide support to the supplier network by addressing and resolving concerns.
• Manage key client accounts and build strong, professional relationships.
• Liaise with suppliers, assessors, investigators, and internal teams.
• Handle high volumes of inbound and outbound calls with accuracy and empathy.
• Ensure all documentation is complete, accurate, and compliant with internal requirements.
• Meet strict SLAs and turnaround times.
• Attend internal and external meetings as required.
• Initiate and share ideas to enhance operational processes.
• Participate in ad-hoc projects as required.

Desired Skills:

• key accounts
• claims administration
• client portfolio
• fleet
• logistics
• transport