About the position
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
Duties & Responsibilities
PURPOSE:
MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.
CORE FUNCTIONS INCLUDE:
1. Academic Content Management
- Coordinate the process for the development of all academic content.
- Ensure all online academic resources are uploaded, accessible, and updated on the Learner Management System (LMS).
- Maintain, quality assure, and track changes of academic resources on the Learner Management System (LMS) or applicable documentation.
2. Student Support and Engagement
- Coordinate the academic support process for students through the various student support channels.
- Monitor and report on "At Risk" students, assist with intervention plans, and offer personalized support where needed.
- Facilitate student engagement and communication activities, academic support webinars, and coordinate student orientation.
- Assist with the Online Summative Assessment (OSA) support when required.
3. Administrative Duties
- Manage academic delivery tasks by coordinating lecture plans and school meetings, while also creating and maintaining trackers for school specific data.
- Coordinate the credit applications transfer request process between the Admission and Selections department and the school.
- Support APLs and APCs in planning and organizing programme-related activities.
4. Quality Assurance and Reporting
- Quality assure academic content and maintain academic content quality assurance documents.
- Prepare quality reports and recommendations to enhance academic service and content delivery.
- Monitor and resolve escalated queries as per the SLA.
5. Institutional Activities
- Collaborate with APLs and APCs to organize academic related events for the school.
- Assist in programme review cycles and benchmarking exercises.
Desired Experience & Qualification
Requirements:
Essential Qualification: National Diploma / Bachelor's Degree
Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background
Essential Skills:
- Demonstrate academic acumen and relevant administration functions in the education spectrum.
- Knowledge of academic delivery processes i.e. webinars.
- Strong organizational, planning, and attention to detail.
- Ability to implement processes and procedures for projects.
- Exceptional interpersonal and communication skills.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Strong reporting and analytical skills.
Physical Requirements:
- Must be capable of working with visual and auditory input.
Special Conditions:
- Willingness to work overtime when required.
