About the position
The Senior Academic Support Co-ordinator provides critical administrative leadership within the campus Academic Department, ensuring the effective management of academic programmes, lecturers, and student support initiatives. Reporting to the Head: Academic, this role oversees the day-to-day operations of the academic school’s lecturing team, supports programme delivery, and ensures compliance with academic policies and institutional governance.
This position plays a key role in student engagement, lecturer administration, recruitment, scheduling, and performance tracking, while collaborating closely with internal and external stakeholders to enhance the overall student and academic experience.
Key Responsibilities
Academic Department Administration
- Provide daily administrative support across all Schools and Programmes within the campus Academic Department.
- Compile, manage, and distribute academic reports and relevant documentation.
- Capture and maintain accurate student records in the academic system.
- Assist with preparation for campus PULSE and Groups Internal Audits.
- Support academic counselling during registration periods, including identifying and assisting at-risk students.
- Support the Student Evaluation of Teaching (SETS) process and attend academic department meetings, capturing minutes as required.
- Assist with student disciplinary hearings and ensure compliance with academic policy.
- Meet project deadlines as determined by the Head: Academic or National Office.
Lecturer (Independent Contractor) Administration & Management
- Administer day-to-day academic management of the campus lecturer team across relevant Schools and Programmes.
- Monitor lecturers’ administrative compliance, including timesheet submission, module allocations, and audit documentation.
- Maintain the Direct Academic Student Engagement (DASE) tracker and ensure accurate recording of lecturing hours, monitoring adherence to maximum permissible allocations.
- Notify lecturers and Programme Managers of any changes affecting programmes or allocations.
- Collaborate with HR and Academic teams to advertise, screen, and onboard new lecturers, ensuring all audit and policy requirements are met.
- Approve lecturer timesheets on the HR & Payroll system and resolve timesheet queries before payroll deadlines.
- Support lecturer induction, orientation, and ongoing evaluation processes.
- Identify lecturer gaps, contribute to recruitment planning, and maintain a pool of suitable candidates for ongoing academic needs.
Campus Collaboration & General Support
- Assist with co-ordination of academic workshops, campus events, and programme initiatives.
- Liaise with Capacity Planning and Timetabling Centre for module allocations and class visit schedules.
- Direct academic-related queries to relevant team members and implement directives from National Office.
- Collaborate across campus departments to ensure operational efficiency and optimal academic performance.
- Ensure compliance with the Protection of Personal Information Act (POPIA) and other institutional governance requirements.
Minimum Requirements
- Relevant tertiary qualification in Education, Administration, or related field.
- Proven experience in academic administration, lecturer management, or higher education support functions.
- Strong understanding of academic policies, registration processes, and student support frameworks.
- Experience working with academic management systems and performance tracking tools.
Key Competencies & Skills
- Excellent organisational, administrative, and time-management skills.
- Strong interpersonal and communication skills, with the ability to liaise effectively with lecturers, students, and stakeholders.
- Attention to detail and accuracy in record-keeping, scheduling, and reporting.
- Ability to manage multiple priorities in a fast-paced academic environment.
- Proactive problem-solving skills and compliance-focused mindset.
- Ability to work independently while supporting academic leadership and team objectives.
Ideal Candidate Profile
- Experienced academic support professional with leadership capability.
- Student- and lecturer-centric, able to manage complex operational and administrative tasks.
- Comfortable working across multiple programmes and Schools, ensuring smooth academic operations.
- Committed to excellence in academic support and student success.
Please note that only suitable candidates will be contacted.
Desired Skills:
- academic roles
- admin
- education jobs
