About the position
Reference: AOOED\RTIA\2026
Level: 5
Duties: Assist walk-in customers in the AARTO Service Outlet. Assist alleged AARTO infringers through Know Your Traffic Fine Status, including R114 statement of accounts and other general queries. Keep daily register of visitors assisted. Receive all AARTO elective options daily, in the prescribed manner (by recording all received applications in the relevant registers). Capture all AARTO elective options on the NCR daily (by performing all NaTIS transactions where applicable). * Ensure that all elective options forms are scanned and uploaded onto the NCR daily. * Escalating AARTO related queries by referring alleged infringers to [URL Removed] . Shredding of AARTO elective options successfully processed on the NCR * Information sharing on AARTO related queries, offer advices and referral where necessary * Conduct AARTO public education and awareness in the AARTO Service Outlet Compile weekly, monthly and quarterly reports * Perform administrative tasks Managing a large number of incoming calls and emails * AARTO Payment facilitation.
Minimum Educational Requirements: Matric Certificate (NQF Level 4). A National Diploma (NQF Level 6) or Bachelor’s degree in administration (NQF Level 7), or an equivalent qualification, will be considered an added advantage.
Minimum Knowledge & Experience Required: Computer literacy. Working knowledge and practical experience with the National Traffic Information System (NaTIS) will be an added advantage. Knowledge of office management systems and procedures.
Required Competencies: Excellent written, verbal, and interpersonal communication skills.Strong customer service orientation.Ability to plan and prioritize own work effectively.Attention to detail with sound problem-solving skills.Team player with collaborative approach.Quality-driven mindset.Excellent time management skills with ability to multi-task and prioritize work.Ability to perform routine functions efficiently.Report writing skills.Ability to function in a target-driven environment.Proficiency in Microsoft Office applications.Ability to work independently without close supervision.Strong organizational and planning skills.*Demonstrated professionalism.
Enquiries: Ms. Allison Shingange – [Phone Number Removed];
Ms. Basetsana Motshoane - [Phone Number Removed];
Correspondence will only be with shortlisted candidates. If you do not hear from the Agency in three (3) months, please consider your application as unsuccessful. Recommended candidate (s) will be subjected to background checks, security and qualification verification process.
To apply please submit a letter of application, recent curriculum vitae as well as recently certified copies of matric certificate, qualifications and identity document.
Please note that applications without all the relevant supporting documents as prescribed above will not be considered.
Desired Skills:
- AARTO Outlet Operator (x73)
- AARTO Outlet Operator (x73)
- AARTO Outlet Operator (x73)
