Manager Fresh Foods at PnP

About the position

Role Summary

To manage all aspects of the Fresh Foods Department to ensure effective operations, excellent customer service, and compliance with hygiene and safety standards. The role focuses on driving sales, maintaining high-quality standards, and managing resources efficiently to achieve departmental targets.

Requirements

Grade 12 (Matric).

2-3 years' experience in fresh foods retail or related management role.

Experience managing fresh foods in a supermarket, café, or eatery environment.

Strong leadership, communication, and organisational skills.

Knowledge of food safety, quality control, and inventory management.

Customer-focused with a passion for delivering quality and service.

Ability to work in a fast-paced and dynamic retail environment.

Competencies:

Strong attention to detail and operational excellence.

Leadership and team development skills.

Analytical and problem-solving ability.

High energy, urgency, and commitment to achieving results.

Effective communication and interpersonal skills.

Dive

Key Responsibilities

Customer Service

Ensure a customer-centric approach across all service areas.

Maintain high standards of customer service and respond promptly to customer requests or queries.

Ensure visual merchandising (VM) standards are implemented and promotional activities are executed effectively.

People Management

Support the Store Manager with all people-related functions.

Supervise, motivate, and develop staff to achieve departmental objectives.

Assist with recruitment, onboarding, training, and performance management in line with company policies.

Address performance or conduct issues fairly and consistently.

Support succession planning and talent development initiatives.

Operational Management

Oversee daily operations to ensure smooth running of the Fresh Foods Department.

Manage opening and closing procedures according to company security standards.

Perform administrative duties including staff scheduling, invoicing, expense control, and reporting.

Ensure compliance with all company policies, food safety, and occupational health and safety (OHS) standards.

Monitor stock levels, wastage, and shrinkage, taking corrective action when necessary.

Ensure proper receiving, handling, and display of merchandise in line with company guidelines.

Sales and Promotions

Drive sales to achieve departmental targets and budgets.

Plan and execute in-store promotions, markdowns, and special offers.

Analyse sales performance and identify opportunities for improvement.

Ensure product availability and quality through regular checks and effective stock management.

Closing date - 14 November 2025