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iOCO Talent

Intern

iOCO Talent

  • R Undisclosed
  • Internship position
  • Cape Town
  • Posted 10 Jan 2025 by iOCO Talent
  • Job 2594390 - Ref iOCO03455

About the position

Searching for an internship in Cape Town? We are looking for you!


Your daily responsibilities will be as follows:



  • Take inbound calls

  • Make outbound calls

  • Ensure tickets are updated accordingly

  • Handle FCR tickets

  • Route tickets to second line as well as external Vendors

  • Ensure tickets are logged with all SLA’s currently in place

  • Ensure that KPI scores are met

  • Compliments and complaints/ escalations received and escalated to team leaders

Essential Qualifications:



  • National Senior Certificate/ Matric/ N3

  • A+ /or N+

  • Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)


Preferred Qualifications:




  • Technical IT Qualification


Experience required:



  • IT service desk and FCR experience

Work environment:



  • Working within a team onsite at the client


Physical demands:



  • Sitting, Walking, bending



Travel:



  • Only to work and back home

Desired Skills:

  • Adaptability
  • Authenticity
  • Partnership
  • Ingenuity
  • Mastery

iOCO Talent

About the agency

As a market leader in the tech space, we understand how challenging it can be to find the right talent in a competitive landscape. At iOCO Talent, we’ve got our finger on the pulse of the ICT industry, allowing us to navigate these challenges and deliver top-notch talent that keeps our business—and our clients—ahead of the game. In an evolving recruitment landscape like Africa's, finding top-tier candidates with specialized skills is increasingly difficult. With changing labor regulations and a growing trend toward project-based or short-term placements, many South African businesses are shifting towards contractor employment models. Recognizing this shift, our approach is grounded in agility and efficiency, enabling us to secure the right candidates swiftly. But it’s not just about finding candidates. We believe in helping individuals make informed employment choices that align with their career goals. We combine modern recruitment strategies with a broad network and incorporate technical assessments tailored to our clients’ needs. This ensures that we don’t just place candidates; we match them with the opportunities where they can thrive. To support our clients further, we use screening mechanisms that adhere to POPI regulations, helping to manage data responsibilities effectively and with care.

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Job expired on 2025/02/13

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