About the position
Process Management:
- Analyse CARF policy, legislative, regulatory, and operational requirements and assess their impact on business processes and systems.
- Elicit, validate, document, and manage business, data, functional, and non-functional requirements across the CARF solution lifecycle.
- Map current- and future-state processes, business rules, user journeys, data flows, interfaces, and reporting requirements.
- Translate stakeholder needs into clear business requirement specifications, functional specifications, user stories, acceptance criteria, and traceability documentation.
- Support the definition and validation of CARF data capture, due diligence, exchange, reconciliation, exception-management, and regulatory reporting requirements.
- Collaborate with solution architects, developers, data specialists, testers, product owners, and business stakeholders to ensure that solutions meet approved requirements.
- Develop test scenarios and cases, support system integration and user acceptance testing, manage defects, and maintain requirements traceability.
- Validate system outputs, data quality controls, reconciliations, and regulatory reports for completeness, accuracy, and timeliness.
- Support release planning, implementation readiness, change management, training, production deployment, post-implementation review, and operational handover.
- Identify delivery risks, requirement gaps, dependencies, and improvement opportunities, and escalate these through the appropriate governance structures.
Governance:
- Adhere to organisational governance, compliance, ethics, and integrity standards.
- Ensure all work outputs comply with relevant policies, procedures, and legislative requirements.
- Maintain audit-ready documentation for system changes, testing, and releases.
- Support internal and external auditprocesses and address findings under guidance.
People:
- Build and maintain effective working relationships with team members and stakeholders.
- Collaborate with senior analysts, developers, testers, and business users.
- Actively share knowledge and participate in learning and development initiatives.
- Demonstrate a willingness to learn and progressively take on greater responsibility.
Finance:
- Adhere to organisational financial policies and cost-control measures.
- Support efficient use of system and operational resources.
- Contribute to reducing rework and operational inefficiencies through quality system support.
Client focus:
- Provide professional and responsive system support to internal users and stakeholders.
- Assist with addressing user queries and operational issues within agreed service levels.
- Support the delivery of consistent, accurate, and reliable system services.
- Contribute to a culture of service excellence and continuous improvement.
Qualifications and experience:
Mandatory requirements:
- Bachelor’s Degree, BTech, or Diploma (NQF 6–7) in Information Technology, Information Systems, Business Analysis, Computer Science, Finance, Taxation, or a related field.
OR
- Bachelor’s Degree, BTech, or Diploma and at least 3 years’ relevant experience as a Business Systems Analyst, Business Analyst, Systems Analyst, or in a comparable solution-delivery role.
OR
- Bachelor’s Degree, BTech, or Diploma with demonstrated experience in requirements elicitation, process modelling, functional specification, data analysis, testing, and stakeholder engagement.
Advantageous / beneficial requirements:
- Experience in tax administration, regulatory reporting, financial services, crypto assets, digital assets, data exchange, or compliance systems will be advantageous.
Competencies:
Behavioural competencies:
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies:
- Business and systems analysis
- Requirements elicitation, analysis, validation, and traceability
- Business process modelling and functional specification
- Data analysis, mapping, validation, reconciliation, and reporting
- Understanding of system integration, interfaces, and data exchange
- System integration testing, user acceptance testing, and defect management
- Regulatory reporting and compliance systems
- Stakeholder facilitation and documentation
- Application support, incident analysis, and implementation readiness
- Knowledge of CARF, crypto asset service providers, tax transparency, or automatic exchange of information will be advantageous
- Computer literacy
Compliance Competency
Process Management:
- Analyse CARF policy, legislative, regulatory, and operational requirements and assess their impact on business processes and systems.
- Elicit, validate, document, and manage business, data, functional, and non-functional requirements across the CARF solution lifecycle.
- Map current- and future-state processes, business rules, user journeys, data flows, interfaces, and reporting requirements.
- Translate stakeholder needs into clear business requirement specifications, functional specifications, user stories, acceptance criteria, and traceability documentation.
- Support the definition and validation of CARF data capture, due diligence, exchange, reconciliation, exception-management, and regulatory reporting requirements.
- Collaborate with solution architects, developers, data specialists, testers, product owners, and business stakeholders to ensure that solutions meet approved requirements.
- Develop test scenarios and cases, support system integration and user acceptance testing, manage defects, and maintain requirements traceability.
- Validate system outputs, data quality controls, reconciliations, and regulatory reports for completeness, accuracy, and timeliness.
- Support release planning, implementation readiness, change management, training, production deployment, post-implementation review, and operational handover.
- Identify delivery risks, requirement gaps, dependencies, and improvement opportunities, and escalate these through the appropriate governance structures.
Governance:
- Adhere to organisational governance, compliance, ethics, and integrity standards.
- Ensure all work outputs comply with relevant policies, procedures, and legislative requirements.
- Maintain audit-ready documentation for system changes, testing, and releases.
- Support internal and external auditprocesses and address findings under guidance.
People:
- Build and maintain effective working relationships with team members and stakeholders.
- Collaborate with senior analysts, developers, testers, and business users.
- Actively share knowledge and participate in learning and development initiatives.
- Demonstrate a willingness to learn and progressively take on greater responsibility.
Finance:
- Adhere to organisational financial policies and cost-control measures.
- Support efficient use of system and operational resources.
- Contribute to reducing rework and operational inefficiencies through quality system support.
Client focus:
- Provide professional and responsive system support to internal users and stakeholders.
- Assist with addressing user queries and operational issues within agreed service levels.
- Support the delivery of consistent, accurate, and reliable system services.
- Contribute to a culture of service excellence and continuous improvement.
Qualifications and experience:
Mandatory requirements:
- Bachelor’s Degree, BTech, or Diploma (NQF 6–7) in Information Technology, Information Systems, Business Analysis, Computer Science, Finance, Taxation, or a related field.
OR
- Bachelor’s Degree, BTech, or Diploma and at least 3 years’ relevant experience as a Business Systems Analyst, Business Analyst, Systems Analyst, or in a comparable solution-delivery role.
OR
- Bachelor’s Degree, BTech, or Diploma with demonstrated experience in requirements elicitation, process modelling, functional specification, data analysis, testing, and stakeholder engagement.
Advantageous / beneficial requirements:
- Experience in tax administration, regulatory reporting, financial services, crypto assets, digital assets, data exchange, or compliance systems will be advantageous.
Competencies:
Behavioural competencies:
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies:
- Business and systems analysis
- Requirements elicitation, analysis, validation, and traceability
- Business process modelling and functional specification
- Data analysis, mapping, validation, reconciliation, and reporting
- Understanding of system integration, interfaces, and data exchange
- System integration testing, user acceptance testing, and defect management
- Regulatory reporting and compliance systems
- Stakeholder facilitation and documentation
- Application support, incident analysis, and implementation readiness
- Knowledge of CARF, crypto asset service providers, tax transparency, or automatic exchange of information will be advantageous
- Computer literacy
Compliance Competency
Desired Skills:
- Process Management:
- Governance:
- Finance:
- Degree
