2nd Line Support Engineer
iLaunch
- R Undisclosed
- Permanent Senior position
-
Cape Town Region
- Posted 30 Jul 2024 by iLaunch
-
Job 2574630 - Ref CW
About the position
Summary
Cape Town Area.
Leading Client in the Technology Industry requires a Support Engineer to provide 2nd line support within the server management, end-user computing layer and support layer.
Description
- Assist with escalations from 1st line support engineers
- Provide 2nd line data centre support at the server infrastructure level
- Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
- Preventative maintenance (Patch management)
- Regular updating the Service Desk and all customers with progress information and estimated times to completion
Minimum Requirements
- Matric or Grade 12
- Tertiary qualification: IT Diploma / Degree coupled with MCSE or equivalent Certification essential
- Min 5 years experience supporting data centre software and must have a good understanding of server environment
- Must have a valid driver's license and own reliable transport
Desired Skills:
- 2nd Line Support Engineer
iLaunch
About the agency
Founded in 2018, ilaunch boasts a proud record of growth in attracting and providing IT Specialists and seasoned contractors for short or long-term engagements. We pride
ourselves on a ‘high touch’ engagement style and seek to gain a deep understanding of our clients business and culture to become their Strategic Sourcing Partner of choice for contract or permanent placements.
As a member of the Bumblebee Group, iLaunch has direct access to in house technology expertise in addition to a broad network of technology specialists, which is a significant differentiator in sourcing and vetting quality candidates. Our intrinsic understanding
of the technical requirements and cultural alignment for successful placements, coupled with a personalised approach,ensures the best fit and engagement experience for both clients and candidates.
We specialise in sourcing highly qualified IT specialists to fill vacancies which include software engineers (.Net Developers & Java), UI and UX Developers, Frontend Developers, Business Analysts, System Analysts, Project Managers, Solutions Architects and more.
Our team is passionate about client service and we understand the importance of finding the right fit while ensuring that you have excellent support and guidance throughout the process.
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Job expired on 2024/08/07
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