2nd line Support Engineer German

About the position

Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job.


We're looking for a  German speaking 2nd line IT Support Engineer to join our team of problem-solvers and help us keep our software running smoothly.


What you’ll do:

• Assisting in 1st/2nd line technical support.


• Fluent Communication in Germany and English (Written and Verbal)


• Call Management


• Working on SLAs tickets


• Direct User communication verbally and written for assistance in Software distribution, 1^st and 2^nd line Desktop Support.


• Building strong relationships with customers.


• The ability to take ownership of customer problems.


• A proactive approach to customer problems and an understanding of customer perception.

• Remote Incident Resolution


• Software Deployment

• Ability to multi task and meet specific goals set by supervisors and management

 

Qualification Required:

• Grade 12


• International MCSE qualified or international equivalent


• A+ / N+ (or equivalent) entry level IT qualifications


• Minimum 3-5 years desktop support experience.


• Good communication skills verbally and written

Preferred Qualifications

• ITIL Foundation


• Microsoft 365


• Azure


• AD


• Soft skills certificates


• Some server and network support experience

Experience Required:

• Minimum 3-5 years desktop support experience.


• Some server and network support experience (advantage). Good communication skills verbally and written.


• Self-sufficient.

Work environment:

• Working from home

Physical demands:

• 
  Working from home
  
  
  

 

Desired Skills:

• Adaptability
• Authenticity
• Partnership
• Ingenuity
• Mastery