About the position
CLIENT
Our client is a company using innovative technologies and analytics to deliver affordable, high-quality care in emerging markets. They combine cutting-edge technologies with a strong personal touch to deliver unique care solutions for their customers.
PURPOSE
The client is currently seeking an Operations Manager to join their dynamic team. This role is pivotal to day to- day operations of the business. It extends beyond traditional operations and includes strategic commercial support. You will be responsible for ensuring a seamless coordination between various operational functions, maintaining high standards of service delivery, driving efficiency and quality improvement across the organization. This role requires a candidate with both strong operational capabilities and a commercial mindset, ready to contribute to the teams ambitious growth plans.
Reports to: COO
KEY RESPONSIBILITIES:
Operational Oversight:
• Assist the COO in developing operational and commercial strategies aligned with company goals and objectives.
• Manage and optimize cross-functional workflows and ensure seamless service delivery.
• Ensure compliance with company policies and procedures.
• Identify inefficiencies and implement process improvement across all operational functions.
Commercial Analysis & Executive Support
• Assist the COO to prepare board reports, including operational and commercial performance updates, key metrics, and business risks.
• Provide data-driven and commercial recommendations to inform business decisions.
• Support the company’s expansion activities, including coordinating cross-functional efforts for successful market entry.
Team Leadership and Development:
• Supervise and mentor a team of junior and intermediate operational staff members, fostering a collaborative and high-performance culture.
• Conduct regular performance evaluations, provide constructive feedback, and support professional development.
Logistics and Supply Chain Management:
• Coordinate logistics related to company equipment, supplies and pharmaceuticals necessary for patient care.
• Monitor inventory levels, optimize supply chain processes and ensure timely procurement to support operational needs.
Vendor and Partner Management:
• Collaborate with external partners and vendors to optimize services and maintain productive relationships.
Budgeting and Financial Oversight:
• Assist in budget preparation and monitor expenses to align with the company’s financial objectives.
• Track key commercial KPIs and ensure alignment with business goals and revenue targets.
Technology Integration and Innovation:
• Work closely with the technology team to leverage technology solutions for operational efficiency and patient care enhancement.
• Champion innovation initiatives that enhance service delivery, scalability, and market competitiveness.
Collaboration and Communication:
• Foster effective communication and collaboration across interdisciplinary teams, including clinicians, integrated engagement staff, and external stakeholders.
• Serve as a point of contact for operational inquiries and escalations, ensuring prompt resolution and effective problem solving.
Skills and Qualifications
• Minimum of 5 years of experience in operations management with significant commercial exposure.
• Proven ability to lead and develop junior to intermediate teams.
• Proven ability to assist executives with board reporting and data-driven business recommendations.
• Proficiency in data analysis and process improvement.
• Ability to execute operational strategies that support business growth and scalability.
• Comfortable working in a fast-paced, changing environment and capable of prioritizing and managing multiple tasks effectively.
• Strong problem-solving skills and ability to make sound decisions under pressure.
Education
• Bachelor’s degree in business administration, Commerce, Operations Management, or a related field.
Desired Skills:
- Data
- Innovation
- Management
- Managing Relationships with Vendors
- Quality Assurance
- Reporting
- SAP Supply Chain Management (SCM)
