About the position
A client in the automobile industry is looking for an Operations Configuration Specialist
Product / Feature Team Information:
Service Management/Configuration Management (CMDB)
ESSENTIAL SKILLS REQUIREMENTS:
· Proven experience in IT Service Management (ITSM) dealing with challenging projects and collaborating with stakeholders across products, regions and feature teams.
· Extensive experience with configuring, administering and supporting large enterprise IT Service Management (ITSM) platform and solutions like ServiceNow and BMC Remedy Helix
· Proficient experience and knowledge of Configuration Management Database (CMDB), configuration item data models and relations incorporated in the Common Service Data Model (CSDM).
· Extensive experience with ITIL version 4 principles and processes
· Any additional responsibilities assigned in the Agile Working Model (AWM)Team Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
· Knowledge in designing, configuration and maintaining ITSM service models (ServiceNow CSDM)
· Detail familiarity of specific IT Infrastructure environments/technologies: IT Platforms – Operating systems (Windows, Linux), Data Centres, Networks, Databases, Web technologies, Cloud technologies (AWS, Azure), storage and middleware
· Ability to conceptualise complex information and perform detail analysis when required
· Capability to develop and improve a governance framework to measure and continually improve data quality and verification processes
· Capable of providing training as a subject matter expert (SME) and provide input on knowledge sharing sessions to key stakeholders
· Comprehensive understanding of enterprise architecture concepts and models
· Extensive experience with DevOps processes and tools.
· Extensive experience with Release Management, in complex and production critical environments.
· Experience in Agile methodology and tools.
· Knowledge and experience with project management principles and methodologies, related to software development.
· Ability to analyze existing processes and systems and identify areas for improvement and increased operational efficiency
· Ability to drive and deliver in accordance with deadlines and provide detailed reporting and progress of overall projects/initiatives.
· Strong Document management and reporting capabilities including creation of standard operations procedures in line with AWM
· IT Process Steering & Governance
· IT Operations Frameworks
· Excellent communications skills at senior engagement levels
· Ability to relate and interact with a variety of stakeholders at different organisational levels
· Strong interpersonal skills, including intercultural understanding
· Able to work under pressure and be resilient in stressful situation
· Must be self-motivated and open to learn independently
· Proactive and be able to provide new ideas for improvement of processes and work methods
· Self-starter
· Learning mindset
· Flexibility to take up different tasks in the team and be a team player
· Willing and able to travel international when required
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
· Fluent English-speaking, including business reading and writing
· Information Technology qualification (degree/diploma)
· ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB)
· ITIL v4 Certification advantageous
· Min 5 years working experience in IT Service Management
· Team-player (working in an international environment and team)
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
· Perform the role of Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature team.
· Develop, establish and improve the Manage Service Configuration processes including coordination of relevant interfaces to other service management processes.
· Planning and coordinating activities related to the CMDB and Manage Service Configuration processes.
· Consulting on the IT Configuration Management process and tools
· Consulting on the integration of IT Infrastructure environments/technologies into CMDB
· Monitoring and steering of IT Configuration Management data quality within the Group in accordance with relevant KPI’s
· Responsible for the execution of the process controls, ensuring that teams comply with process and data standards
· Interfacing with other experts on IT Service Management topics
· Interfacing with other experts on Enterprise Architecture topics
· Carrying out of necessary communication measures and training
· Reporting on requirements and suggestions for improvement to the relevant Process & Product Owners
· Submitting, updating and maintaining knowledge articles related to key topics included in scope of services supported
· Training of- & info sharing with new and existing team members/colleagues
WHAT DO WE OFFER YOU?
· Cutting edge global IT system landscape and processes
· Flexible working of 1960 hours in a 12-month period
· High Work-Life balance
· Remote / On-site work location flexibility
· Affordable Group vehicle promotions (buying or leasing options available, terms and conditions apply)
· Highly motivating, energetic, and fast-paced working environment
· Modern, state-of-the-art offices
· Dynamic Global Team collaboration
· Application of the Agile Working Model Methodology
Desired Skills:
- Configuration Engineer
- Configuration Manager
- Configuration Specialist
