About the position
Be part of a global team responsible for the development and operation of the client’s Digital Workspace that includes the product Virtual Device (VDI). Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners. This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the client’s Group.
Be involved in the maintenance and operation of a global Digital Workspace infrastructure for virtual devices.
Collaborate with an international product team, external providers, vendors and end-users.
Main function:
Minimum Requirements:
Qualifications/Experience:
A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.
5+ years
Operations experience with Citrix VDI and App stack.
Experience with windows desktops and server support.
Experience with Windows Terminal Server.
Experience with software packaging and image creation.
Experience with hardware and software lifecycle.
Experience with ITIL processes (Problem, Incident, Change management).
Essential Skills Requirements:
Software package, installation & conversion tools, e.g. MSI.
Experience in Analysis of Application Business needs and Requirements.
Experience in Analysis of application performance and worked with Software installation Capture tools.
Experience in optimisation of functional areas, e.g. Server and Desktop Deployments, User experience and Published Applications.
Experience in Documentation of Published Application deployments.
Experience in Application Modernization and Application lifecycle management (ALM).
Experience in legacy (e.g. .vbs) and modern(e.g. MSIX, psadt) installation method.
General client & server OS (Windows, Red Hat, Linux, etc.) experience.
Experience in operation of Windows Servers and Windows multisession Desktop.
Experience in Windows Client (Windows 10 & 11) OS troubleshooting.
Experience with Active Directory and GPO.
Experience with Entra ID (Azure AD).
Experience with Scripting (PowerShell, Python,etc..)
Experience in troubleshooting infrastructure, network and integration issues.
Experience with VMWare Workspace One Access.
Experience with ITL processes (Incident, Change and Problem management):
o Plan and execute maintenance tasks (change management)
o Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
o Resolve incident tickets
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.
Advantageous Skills Requirements:
Experience Citrix Netscaler (higher than 12.x) and Storefront.
Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x).
Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).
Experience Citrix XenServer (higher than 7.x).
Experience in working with hyperconverged systems.
Experience with Scripting (PowerShell, Python etc.)
Experience with monitoring systems.
Experience in optimization of functional areas, e.g., Server Deployments, User experience and Published Applications.
Automated problem remediation.
VMware Published Applications stack.
Understand Rest API technology.
Desired Skills:
- Citrix VDI
- windows desktops and server support
- Windows Terminal Server