Technician

About the position

Our client in the manufacturing industry is recruiting for a Technician to join their Branch in CT. Salary: R 348 802 CTC depending on experience.
To provide a cost effective electronic/mechanical testing, repair and support capability, on all products supported by the company and to capture all relevant activities in the most cost effective and profitable manner.

Duties:

• Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
• Assist with technical support provided by the department, both telephonic and at the counter.
• Responsible for the mechanical and electronic testing and repair of all products
• Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
• Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).
• Assist with the designing and improvement of test jigs to improve service capabilities.
• Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
• Assist when necessary with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
• Manage optimal relationships with the client base, ensuring that the needs of the client come first.
• Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.
• Respond to incoming technical support queries via all contact channels

Requirements:

• In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
• Good knowledge and understanding of electronic concepts
• Displays good practical ability
• Must have extensive knowledge of all gate / garage motors

Desired Skills:

• Technician
• Electrical
• Mechanical
• Gate Motors
• Garage Motors
• Testing
• repairs