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Parvana Strategic Sourcing

Technical Lead at Parvana

Parvana Strategic Sourcing

  • Undisclosed
  • Permanent Senior position
  • Cape Town Region, Western Cape
  • Posted 23 Sep 2021 by Parvana Strategic Sourcing
  • Expires in 2 days
  • Job 2426188 - Ref SS 1003084
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About the position

Technical Lead (Parvana)

About the Client:

  • Although this organisation is over 15 years old and very stable, it has retained it's start-up energy level. The focus on strong relationships with both clients and staff. The team is energetic, innovative and enjoys continuous improvement, collaboration and knowledge building in a truly Agile manner.

    The organization is strongly Microsoft aligned with proven Azure capabilities. Based in the CBD, they have progressive views about flexi-time and remote work opportunities. You would be rewarded with a monthly bonus program, 18 +days annual leave and numerous other benefits. It is a highly cosmopolitan work environment with a very flat organisational structure offering a variety of promotional opportunities.

Responsibilities:

  • Handling escalations from Tier2, Tier1 and Junior IT Pros.

  • Empowering and mentoring Tier 1's and Tier 2 IT Professionals.

  • Ensuring adoption of simplified ITIL Framework - Incident, change and problem management.

  • Effective problem management by identifying root cause analysis and problem resolution.

  • Identifying problematic areas and implementing strategic solutions to resolve them.

  • Technical project architect & project leaders.

  • Ensuring clients are satisfied with the services and value delivered.

  • Escalating client issues / risks are escalated to the account manager.



Skills / Experience:
  • 5 Years Experience in Technical Lead Role
  • Experience with strategic planning, problem solving and supporting Microsoft environments.
  • Azure Virtual Machines and virtual networks, platform as a service (PaaS) for IT Pros, using PowerShell for automation and management and migrating from on-prem to the cloud
  • Ability to utilise the next generation of cloud-optimized networks, applications and web services.
  • Experience with installing, maintaining and troubleshooting networks - LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP
  • Experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange.
  • Great understanding of the ITIL Framework.
  • Brilliant with a support ticketing system and guiding a team in beating SLA targets.
  • The ability to guide and up-skill team members by sharing knowledge.
  • Excellent problem-solving and strategic thinking.
  • Brilliant communication skills with the ability to explain complex topics in easily understood, concise language to our customers.
  • Ambition, eagerness to learn and improve, passion for tech and the future of the technology industry.
Bonus Skills / Attributes:
  • Experience with Autotask or Nable
  • Microsoft Certified Professional - Azure or
  • Certified Meraki Networking Architect, Certified Meraki Network Operator
  • Sophos Certified Engineer
To apply use the application tool above or send us an email to [Email Address Removed]

Apply Now

Parvana Strategic Sourcing

About the agency

We are a recruitment company specialising in IT, telco & Finance with offices in South Africa and the United Kingdom. We are a highly skilled team that endeavours to provide a personal, efficient and value add service. PARVANA is Persian for butterfly. An unusual name for a recruitment agency perhaps, but we like to think it will stick with you next time you think about new opportunities. At Parvana, we pride ourselves on our ability to not only assist our clients who are trying to find the best talent, but to guide and offer advice to our candidates who are looking for a new career. That’s why when any executive or high profile employee is looking for a new career, they head directly to Parvana - and so should you.

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