Solutions Specialist (CPT)

About the position

ENVIRONMENT:

A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint a talented, experienced, and committed Solution Specialist to join its Professional Technical Services team who will engage with customers, gather requirements and design and deliver solutions for all company products. The role involves remaining technically proficient in product capability, designing solutions to customer requirements, and coordinating all aspects of solution delivery with the relevant project resources following defined project procedures. This includes managing customer communication and coordinating activities with internal resources to deliver projects on scope, on time and on budget.

DUTIES:

• Analyse business processes and requirements to identify solutions using Odoo and other relevant technologies.
• Collaborate with stakeholders to gather and document business requirements.
• Solve complex problems and provide innovative solutions to meet business needs.
• Manage projects within scope, budget, and timeline constraints.
• Utilize SQL and database understanding to support data analysis and migration tasks.
• Conduct user training sessions and provide ongoing support to ensure successful adoption of solutions.
• Implement change management strategies to facilitate smooth transitions during project implementations.
• Perform customization and configuration tasks to tailor solutions to client requirements.
• Conduct testing and quality assurance activities to ensure the reliability and performance of implemented solutions

REQUIREMENTS:

Education:

• Tertiary Qualification (Required)

Certifications:

• Project Management Certification (Bonus

Experience:

3- 4 years experience in the following:

• Business Process Analysis
• Communication Skills
• Requirements Gathering
• Problem Solving

1-2 Years

• Project Management
• Odoo Functional Knowledge
• Data Analysis
• User Training
• Change Management
• SQL and Database Understanding
• Customisation Awareness
• Data Migration Experience
• Testing and Quality Assurance

ATTRIBUTES:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Project management expertise
• Proficiency in Odoo and other relevant technologies
• Ability to adapt to changing requirements and priorities
• Attention to detail and commitment to quality

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Solutions
• Specialist
• CPT