Senior Program Manager at Amazon Commercial Services

About the position

Are you ready to join a dynamic organization committed to fostering transformative growth in South Africa? Do you thrive on driving positive change across diverse populations and influencing senior leaders towards measurable business impact? If you're energized by these challenges, we invite you to explore the Senior Program Manager position with Amazon in South Africa.

We are seeking an experienced and influential Senior Program Manager to spearhead Amazon's strategic initiatives under the Broad-based Black Economic Empowerment Act (B-BBEE). This pivotal role demands strategic acumen, problem-solving prowess, and a knack for developing value-driven strategies.

As a Senior Program Manager, you'll chart the course for our program vision and roadmap, delving into Amazon's processes to identify areas for improvement. Your responsibilities will span a spectrum of activities, from crafting frameworks and self-service tools to leading in-person development sessions and providing tailored consultation as needed. Crucially, you'll keep a finger on the pulse of progress, communicating outcomes to senior leadership and adjusting strategies as necessary.

This role calls for a blend of analytical rigor, stakeholder engagement, and leadership finesse. You'll collaborate closely with internal and external partners, rallying alignment around common goals and gathering valuable insights. Additionally, you'll define and track key performance indicators (KPIs), leveraging data to drive informed decision-making and course correction.

Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you'd like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing [Email Address Removed]. We want all Amazonians to have the best possible Day 1 experience. If you've already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1

Key job responsibilities

• Develop a compelling program vision and roadmap aligned with Amazon's B-BBEE strategy.
• Foster alignment and collaboration with internal and external stakeholders.
• Establish and monitor KPIs to gauge program effectiveness and progress.
• Drive compliance and risk management efforts across the organization.
• Collaborate with Legal, Finance, and internal teams to assess feasibility and mitigate risks.
• Proactively address instances of non-compliance and escalate persistent issues.
• Conduct informative sessions to keep stakeholders abreast of developments, challenges, and strategies.

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF

BASIC QUALIFICATIONS

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• Experience with BBBEE strategy implementation
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Desired Skills:

• Project Management
• Process Improvement

Desired Qualification Level:

• Degree

About The Employer:

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.