Senior Manager: Supplier Contract Management

About the position

 client a well-established Telecommunications service provider is urgently looking for a Senior Manager: Supplier Contract Management. The ideal candidate will be responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance.  Ensuring that suppliers deliver against
contractual SLAs and requirements of business units in achieving objectives. 
Job Responsibilities:

• Tactical/ Operational supplier relationship management
• Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance management frameworks of contracts.
• Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties.
• Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers.
• Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations.
• Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues.
• Dispute resolution.
• Manage team.
• In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers.
• Responsible for supplier relationship management and performance management
• Supports the management of internal client feedback and query resolution on supplier performance
• Administers periodic surveys to measure customer feedback for continuous improvement
• Closely monitors contract compliance and flags areas of non-compliance for corrective action
• Identifies methods for optimising user compliance and customer satisfaction.

Minimum Requirements:

• A CIPS Level 6 certification preferable
• Relevant 3-year degree/ diploma (at least NQF level 6). MBA will be an advantage.
• 7 Years relevant experience, of which at least 2 years on management level preferable
• Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends. Experience in the ICT/ Openserve sourcing environment with large scale sourcing projects exposure
• An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes
• Detailed knowledge of telecommunications next generation network market and trends
• Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
• Experience in building and managing long term internal and external business relationships.

Desired Skills:

• Communicating with Impact
• Drive for Results
• Team Working
• Customer Management
• Building Relationships
• Project Management & Planning
• Strategic Agility