Senior Claims Assessor at Legalwise

About the position

Job Title: Senior Claims Assessor
Reporting Line: Claims Hub: Manager
Department: KZN Claims Hub
Location: Durban
Job Category: Hybrid - Office based and Remote working arrangement
Job Type: Permanent
Reference: LW051/2024

Our Commitment to Our Champions

Our Champions work for a common purpose; to empower affordable and timeous access to justice through which individuals can enforce and defend their legal rights. Our Champions are integral to delivering on our brand purpose, and we constantly seek to grow our circle of Champions to enable us to expand our circles of influence. What is important to us is that our Champions feel connected with our purpose, are committed to our vision, feel empowered and recognised. We are thus focused on building people-centred strategies and practices and providing career development opportunities to enable our people to reach their full potential, both professionally and personally. As testament of our commitment to our purpose and vision, LegalWise continues to be recognised as a Top Employer by the Top Employer Institute for 2024. We value our Champions the way we value our members.

Do you stand for justice, fairness and honesty in a democratic society?

Do you believe in protecting the legal rights of South Africans, whoever the transgressor?

We cherish our independence and our power to act without interference. We give our members legal power to enforce and defend their rights through professional legal representation. If our commitment to society resonates with your character, then please respond to this call to join our team of LegalWise Champions.

Would you say that:

• You produce high quality, detailed work?
• You are a compassionate listener and advisor?
• You possess sound Legal knowledge?
• You conduct yourself in a professional and highly engaging manner?

The look no further LegalWise seeks to employ a Senior Claims Assessor who will achieve optimal customer satisfaction through the rendering of excellent service to attorneys and members by accurately processing request for indemnity in terms of the LegalWise policy, procedure and tariff, as well as ensuring that internal quality standards are met.

Here is what your main responsibility will entail:

• Render claims, policy application and general legal advice.
• Administer claims files (discharging company policy obligations in accordance with service levels).
• Liaise with attorneys and branches.
• General administration duties, e.g. diarising of files, drafting correspondence, perusing incoming correspondence.
• General branch duties as requested.
• Prepare reports when required.
• Manage claims hub staff, including performance assessment and development.
• Assist with ad hoc tasks as and when required.

Qualifications and Experience:

• Completed LLB Degree.
• Minimum of 3 years legal experience.
• Previous claims experience advantageous.

Skills and Competencies:

• Strong customer services orientation and good consultation skills.
• Excellent communication skills with the ability to liaise professionally at all levels.
• Leadership skills with the ability to talk in front of groups of people.
• Good administration skills including excellent time management skills.
• Good problem solving and negotiation skills.
• Ability to work independently as part of a team.
• Able to work under pressure.

Other Requirements:

• Must relocate on own cost.
• ITC/criminal check will be a requirement.
• Applicable Psychometric assessment/s will be a requirement.
• Must have valid driver's license and own reliable transport.

LegalWise is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. LegalWise has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.

Please note that LegalWise applies all recruitment and selection processes to the requirements of the EE plan and is committed to transformation.

Closing Date: 10 May 2024

If you haven't received feedback from us within two weeks of submitting your application, please consider it unsuccessful

Desired Skills:

• Strong customer services orientation and good consultation skills
• Excellent communication skills with the ability to liaise professionally at all levels
• Leadership skills with the ability to talk in front of groups of people.
• Good administration skills including excellent time management skills.
• Good problem solving and negotiation skills.
• Ability to work independently as part of a team.
• Able to work under pressure.

About The Employer:

LegalWise dates back to the late 1970's. It was then that the founder Zak Crafford, a Legal Aid employee at the time, was paid a visit by a humble South African thanking him for his assistance on a case. He thanked him by handing him an envelope carrying R10. The man offered to continue paying the founder R10 every month if he agreed to provide him with legal assistance for the rest of his life. Although the innocent gesture could not be accepted, it certainly highlighted a significant need in society to provide legal protection. Legal protection insurance has existed since the early 1900's in Europe and arose due to various long and complicated legal disputes experienced by the public.