About the position
RESPONISIBILTIES
- Manage and mentor the sales team on service standards, product knowledge, and customer interaction.
- Resolve customer queries and complaints promptly.
- Develop and maintain high customer satisfaction levels.
- Drive sales by ensuring that deals are closed by internal Sales Representatives.
- Setting and monitoring sales budgets (monthly and annually) and achieving sales targets.
- Ensure displays and pricing on the sales floor are updated and correct.
- General upkeep, maintenance, and attractiveness of the sales floor.
- General sales administration.
- Ensure compliance with company policies and procedures.
- Preparing training programs and training reps on weak areas
- Monitor and control days off and leave.
- Using the disciplinary procedures, if appropriate, to correct unacceptable behaviour. Monitor reps' attendance and conduct and initiate appropriate counselling or disciplinary action where necessary.
- Liaise with the Head Office Marketing Department and Branch Manager in creating the monthly advertising schedule, input on current adverts and advise on current in store trends.
- Responsible for opening and closing of store as per internal roster.
REQUIREMENTS
- Grade 12
- Diploma in Management
- Minimum 5 years sales management experience
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Problem-solving and decision-making capabilities.
- Must have strong attention to detail, administrative and organizational skills.
- Proficiency with MS Office and ERP systems for Retail.
WORK HOURS
- Monday to Friday, 8.00 am to 5.00 pm.
- Alternate weekends, Saturday 8.00 am to 3.00 pm, Sunday 9.00 am to 2.00 pm.
- Alternate Public Holidays, 9.00 am to 2.00 pm.
RUMUNERATION
R25,000 (TCC)
Desired Skills:
- Sales
- Sales Management
- Customer Service
- Budgets
- Sales Administration
- Training
Desired Work Experience:
- 2 to 5 years Middle / Department Management
Desired Qualification Level:
About The Employer:
National wholesale and retail group are seeking an experienced Sales Floor Manager to work at their Paarden Eiland showroom in Cape Town.
