Product Support Specialist

About the position

Excavator Product Support Specialist with minimum 5 years' operational earthmoving experience with electrical and hydraulic systems, including troubleshooting and faultfinding and 2 years' supervisory experience required to provide specialist support for all Excavator clients and to upskill all delegates through effective training.

Minimum requirements:

• Qualified Mechanic - Hydraulic /Electrical NQF4essential
• Engineering Certificate (NQF5) advantageous
• Training qualification advantageous
• Minimum 5 years' operations experience required dealing with earthmoving equipment - electrical and hydraulic systems
• Minimum 5 years troubleshooting and fault finding experience required
• Minimum 2 years' supervisory experience required
• Electrical Excavator knowledge required
• AC Drive System knowledge required
• Valid license and clear criminal and credit record with valid passport required.

Responsibilities:

• Product support and technical support to Dealer Network and clients
• Assist Dealer with technical enquiries and technical problems
• Investigate Field Information Reports (FIR) to identify notifications
• Determine cause of problem and submit FIR to factory for customer assistance and feedback
• Receive and enforce service bulletin instructions to ensure compliance
• Provide technical support (verbal and physical) to ensure continuous operations
• Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality
• Regular site visits to advise clients and dealers of possible problems
• Training to delegates on specialized field and assess staff on practical training
• Feedback to Training Supervisor re progress of mechanics in practical training
• Perform health and safety training
• Conduct training to mechanics on technical report writing
• Warranty claims - assist Warranty Coordinator with technical queries to judge warranty claims
• Check FIR to ensure warranty claims are processed timeously
• Conduct trend analysis on all warranty claims to identify possible breakdown trends
• Parts - parts scaling on all models and assist in creating service kits for all models

If you are a SA citizen and your CV meets the above requirements, please respond via email to [Email Address Removed]
Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful
By Submitting your personal and employment information and application you hereby confirm:

• That you have read and understood our POPI Policy.
• That you have no objection to us retaining your personal information in our database for future matching and will notify us in writing should you wish to remove your personal information from our database.
• Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
• That the information you have provided to us is true, correct and up to date.

Desired Skills:

• Product Support
• Excavators

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Certificate