About the position
CORE OUTPUTS:
- Operation of network and system monitoring systems for clients
- Act on alarms and other associated commands or messages displayed on monitors / displays
- Perform system administration tasks and maintain the database of monitored objects
- Health checks and compilation of reports
- Develop an awareness of a wide spectrum of IT technologies
- First line support offered
- Improvements to health checks made on an ongoing basis
- Continuously monitoring of client's infrastructure, according to SLA
- Timeously responding to exceptions according to SLA.
- Administration maintained according to client SLA
- Continuously updating client and engineer of changes made (via email)
- Daily/Weekly/Monthly QA reports to be completed
- Standard report generated on request
- Stress report generated on a monthly basis
- Unit report generated on a monthly basis
- Patch and/or hot fix release testing completed
- New and current systems testing compared
- RT system to be maintained
ESSENTIAL REQUIREMENTS:
- Grade 12
- A+ and N+ or similar IT related qualification
- Basic understanding of hardware, operating systems (Linux or Windows), applications and networking
- Basic systems administration tasks
- Experience in the installation and set-up of networks, servers or workstations will be an advantage
- Advanced Excel and Word skills
BEHAVIORAL COMPETENCIES:
- Passion for technology and learning
- Strong presentation and communication skills
- Entrepreneurial initiative (self-starter)
- High degree of professionalism
- Strong influencing skills as well as relationship and network building skills
- Team orientated as well as ability to work independently
- Able to work under pressure
- Strong analytical skills and problem-solving skills
- High level of customer service
- Willingness to learn
- Show good judgement in all decisions to ensure sustainability
- Results orientated
- Attention to detail
Desired Skills:
- Matric
- A+
- N+
- Basic systems administration tasks
- Advanced excel and word skills
- Installation & set-up of networks
- Basic understanding of networking
- Network monitoring experience
Desired Work Experience:
- 1 to 2 years IT Networking
Desired Qualification Level:
About The Employer:
Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user friendly solutions. Through a culture of excellence, partnership and fun, Sintrex attracts and empowers staff with an inspirational work experience, world class software and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations.
The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities.
Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.
Employer & Job Benefits:
- Company contribution towards RA & Medical Aid
- Cell phone & Internet allowance
