Operations Manager (Information Technology)

About the position

Operations Manager (Information Technology)

We are seeking an Operations Manager for a digital solutions and services provider. The successful incumbent will be accountable for the delivery of services that meet and exceed customer expectations through the effective management of people, process, and technology. The incumbent will also be a trusted advisor and transform IT services by continually improving technology, service delivery, cost efficiency, and customer satisfaction.

Key Performance Areas:

• Customers
• Design and Develop
• Continuous Improvement and Innovation
• Staff Leadership and Management
• Internal Processes

Stakeholders

• Heads of Operations and Business Units
• Other Practices and Service lines
• Peers within the Business Unit
• All stakeholders within the operation
• Other OPCO’s
• Outsource Customers
• Customers
• Consultants and Service Providers
• Vendors

Minimum Requirements:

Qualifications:

• Matric; National Certificate or Technical Support NQF Level 4 SAQA ID 78966.
• National Diploma or relevant B Degree.
• Management Development Program (NQF 6 - 7)
• ITIL Operations
• MCSE or relevant technical equivalent qualification
• Project Management Certification
• TOGAF certification
• ITIL Service Design
• Certified Cloud Architect
• Business Analyst
• RHEL and SUSE Linux - strong knowledge or certification
• Virtualization (VMware, Hyper-V) – strong knowledge
• HCI – strong knowledge of a Hyper Converged Infrastructure such as VxRail
• Citrix – strong knowledge about VDI
• Monitoring Solutions – good understanding of monitoring solutions
• Strong knowledge of AD/ADFS, M365 & Exchange
• SCCM and Patch Management

Years of Experience:

• More than 7 years as Service Delivery or Operations Manager for an enterprise environment.
• Experience in service design and implementation.
• Experience in developing and implementing service standards: service definitions, policies, and procedures, and technical.
• Proven capability in leading the crafting of responses to address requirements (i.e. RFP's); Solution Writeups, Technical Response and calculation of effort and cost.
• Experience as a senior technical resource, specialist, or architect.
• Experience as a technical team lead.
• Strategic planning
• ITIL Operations

Should you wish to be considered for this opportunity, please apply directly to this job advert. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful.

 

Desired Skills:

• IT Management
• ITIL
• Project Management