Jnr Internal Sales ( Jnr Telesales Consultant)

About the position

Our client in the fire safety services industry is currently looking for a Junior Internal Sales (Junior Telesales Consultant) that is required to assist with all customer enquiries related to selling their safety products.
Position: Junior Telesales Consultant

Location: Gauteng (Boksburg)

Job Type: Permanent

Job Summary:

Our Junior Sales Consultant is required to maintain relationships with existing customers, investigating underperforming customers and report any concerns for follow-up. Internal sales are also responsible for proactive sales drives.

Minimum Qualification Requirements:

• Matriculated
• 5 years Sales Experience.
• Proven successful sales and customer service track record.
• Fire industry experience would be advantageous.

Roles and Responsibilities

Internal Sales

• Consistent meeting & exceeding of sales targets.
• Sales orders
• Quotations
• Incoming & Outgoing calls
• Driving sales & market share by promoting products and brands to new customers
• Quotation Follow ups.
• Managing Underperforming customers
• In conjunction with sales team, achieve monthly sales targets and activity ratios
• Prepare and follow up quotations for new customers.
• Create sales orders for orders received from new customers.
• Manage underperforming customers.
• Weekly route calls to customers
• Run product drives.
• Upselling of range to existing and new customers.

Customer Service

• Ensuring superior standards of customer service
• Continuously striving for customer service excellence
• Develop professional work relationships with existing and new customers.
• Achieve zero tolerance service standards.
• Report all concerns/problems with regards to service delivery and customer complaints.
• Escalate warranties and non-conformances and ensure it’s been dealt with.
• Call customers in advance to ensure repeat business.
• Assist customer with enquiries or revert to correct contact person.

Reports

• Accurate reporting of sales activities & Quotations & Customer underperformance
• Complete reports as requested by Management.
• Ensure quotations are followed up and feedback given in time.
• Ensure correct information is provided and loaded for underperforming customers and give feedback.

Environmental Health and Safety

• Abiding by EH & S policy & principles
• Comply with health and safety regulations

General

• Task specific
• Conduct any ad hoc tasks as requested by Management

Desired Skills:

• Telesales
• Customer Service
• Internal Sale
• Reports