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Accredited Resource Consulting Services (Pty) Ltd

Facilities Service Coordinator

Accredited Resource Consulting Services (Pty) Ltd

  • R Undisclosed
  • Permanent Intermediate position
  • Oakdale
  • Posted 07 May 2024 by Accredited Resource Consulting Services (Pty) Ltd
  • Job 2567371 - Ref PTA000755

About the position

Calling all Cape Town enthusiasts! We're seeking a dynamic Facilities Service Coordinator to join our client's team in the Financial Services Environment. This role puts you at the forefront of ensuring contract compliance with vendors and service level agreements with both internal and external stakeholders. From managing customer service interactions to overseeing reports and repairs, you'll be the driving force behind excellence!
Requirements / Must Have:

  • Minimum of 3 years' experience in contract management/service level agreements.
  • Minimum experience should be at least 3 years in a facilities management environment.
  • Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration.
  • 5-6 years' experience in industry knowledge / Financial Services Environment Experience Needed
  • Communication - strong written and verbal.

Outputs (Internal Process):

  • Following up with clients regularly to assess and ensure their satisfaction.
  • Maintain good relationships with service providers and clients to keep customer base.
  • Resolves service desk issues and improves current service desk methods to increase productivity, client service and evaluating desk efficiency.
  • Coordinate Client query processes and ensure that queries are tracked, accurately resolved and used to improve client service and business processes.
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery 
  • Coordinates and oversees installation, inspections, repairs, repair maintenance, and facility equipment when required.
  • Respond to building emergencies as needed.
  • Create progress reports that accurately reflect the progress of the dashboard.
  • Provide regular reports on delivery of services against agreed service level agreements.
  • Ensure team follows best practices and maintain service level agreements.
  • Implement documented efficient and effective processes.
  • Conduct Vendor Contract Management and reporting.
  • SLA Reporting of all services.
  • Facilities projects reporting including escalations, finances and budget control and closing of projects.
  • Reporting on budget expenses of Office moves.
  • Test and report on Contract Compliance OHS.

Desired Skills:

  • facilities management
  • coordination
  • contract management
  • service level agreements
  • NQF 5/6
  • financial service environment
  • communication

Accredited Resource Consulting Services (Pty) Ltd

About the agency

Accredited Resource Consulting Services (Pty) LTD Accredited Resource Consulting Services (Pty) LTD is a services provider to the corporate sector since 1997. We believe in building quality and long-term relationships through business relations and interaction with our clients and professionals. We assist our customers in meeting their needs and build innovative and creative solutions for their challenging business requirements. ARCS believe in cultivating personal and meaningful relationships with clients and partners, and pride ourselves on sourcing seasoned professionals with the right work ethos who understand the importance of aligning with an organization’s strategy, values and principles. Our sole purpose is increasing the net financial worth of our clients through the provision of value-added support, superior human resource management and quality training solutions. Services Accredited Resource Consulting Services is a professional Human Resource provider specializing in: - Permanent Placements - Temporary & Project Employment - Top Talent - Payroll Outsourcing - Training & Development - ECOConductor As a developed Black Empowerment Organization (BBB-EE Level 2 Contributor), we have the advantage of both local and international expansion of our company, enabling us to concentrate on providing outstanding service. We fully comply to all regulatory authorities and are a proud member of APSO (Federation of African Professional Staffing Organizations) Vision To be a Market Leader in the industry by empowering Clients, Resources and Solutions, enabling us to exceed clients’ needs and expectations. Mission Our mission is to provide value added support, Professional Management and quality Training & Development Solutions. Values We strive to remain the Service Partner of choice through our dedication, flexibility and innovation. We will at all times act in accordance with the highest ethical standards. Professional Recruitment ARCS is a specialized recruitment company servicing all industries within South Africa and abroad. This service includes Permanent Placements, Temporary & Project Employment as well as Top Talent. We identify each industry with their own unique set of requirements and are flexible to provide the optimum solution. All prospective professionals are thoroughly assessed and screened followed by a structured interview process. Screening process includes verification of employment references, experience and qualifications. All checks are conducted through MIE. ARCS service offering is inclusive of advertising costs, recruitment campaigns and headhunting. Our fees are tailored to each clients’ needs. Our consultants are APSO certified, professional, fast and efficient. We provide a single point of contact through our Account Manager saving you time and money. Our passion is your career path! ARCS Training Academy ARCS Training Academy provides customised solutions for all your training needs, with excellent account managers attending to your every requirement. We are a high-quality training provider, focusing on exceeding our clients’ expectation. Quality measures are taken from beginning to end where we pride ourselves on providing a high-quality professional training and service meeting international standard. ARCS Training Academy places a particular emphasis on quality, values and ethics in training. We believe that in changing delegates hearts, where they identify their purpose and realise their natural talents and gifts, they take their skills to another level and are able to realise their full potential. We have a deep commitment to social responsibility and making a difference in disadvantaged communities. ARCS Training Academy Our Training and Service Offering Includes: - Apprenticeships and Learnerships across all sectors - Information Technology Training - Telecommunication Training - Soft Skills Training - Automotive Software Training - Systems Training - Skills Development Facilitation - Apprenticeship / Learnership Project Management

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Job expired on 2024/05/09

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