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Staff Unlimited

Experience Analyst

Staff Unlimited

  • R Undisclosed
  • Permanent Senior position
  • Johannesburg
  • Posted 11 Jun 2024 by Staff Unlimited
  • Job 2568408
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About the position

Position duties:

  • Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints and experiences.
  • Review and design operational processes, on-line documents and communication templates to achieve better customer outcomes.
  • Provide insight on customer feedback from complaints, escalations, and surveys (internal and external) for product and process improvements.
  • Maintain and enhance Treating Customer Experience model.
  • Monthly reporting on Treating Customer Fairly Outcomes.
Position requirements:

  • Minimum 3 years customer experience in Life insurance industry
  • Financial/Statistical university degree and post-graduate qualification
  • Previous experience in working with client and/or intermediary service providers.

Desired Skills:

  • Analysis
  • Data Analysis
  • Life Insurance

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Staff Unlimited

About the agency

Staff Unlimited is a leading recruitment agency dedicated to providing exceptional staffing solutions. Founded by Nikki Hynch in 2008 we have been instrumental in connecting businesses with top talent both locally and globally. Our team of dedicated professionals is passionate about delivering your vision and helping you achieve your organizational goals. At Staff Unlimited, we understand that finding the right individuals to join your team is crucial to the success of your business. We have built a reputation for excellence in recruitment by leveraging our extensive network and industry expertise, both locally and internationally. With a focus on understanding your unique requirements, we tailor our services to meet your specific needs, ensuring you find the perfect fit for your organization.

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Job expired on 2024/06/18

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