Data Centre Engineer

About the position

Are you ready to join a dynamic team and dive into the world of cutting-edge technology? We are on the lookout for a passionate and skilled Data Centre Engineer with two years of relevant experience. If you're a tech enthusiast with a knack for VMware, Hewlett Packard Enterprise (HPE) systems, VMware Replication and Site Recovery Manager, and Riverbed Core and SteelFusion, then we want you on our team!

Key Roles and Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests, and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
• Ability to work across various other resolver groups (internal and external) like Service Provider, TAC, etc
• Identifies problems and errors before they impact a client's service.
• Manages all initial client escalation or operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces monthly and ad-hoc reports for datacentre environment.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.

Academic Qualifications and Certifications:
Relevant certifications include:

• VMware Certified Professional: Data Centre Virtualization
• A+ certifications
• HP Proliant support certification (advantageous)
• ITIL certification
• Powershell and Javascript (advantageous)
• Automation and orchestration (advantageous)

Required Experience:

• Moderate-level 2 years of relevant managed services experience handling cross-technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

Desired Skills:

• VMware
• HPE
• ITIL
• Powershell
• Javascript
• SERVICENOW

Desired Work Experience:

• 2 to 5 years