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Jelocorp

Customer Care Coordinator

Jelocorp

  • R1,200 - R1,400 per month
  • Contract Junior position
  • Randburg
  • Posted 25 May 2024 by Jelocorp
  • Expires in 18 days
  • Job 2568640
Apply Now

About the position

Job Objective:

Our client is looking for a Customer Care Coordinator for an automotive company who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of the Company's Aftersales team in ensuring that key outputs are delivered effectively and efficiently.

To be successful in this role, the candidate will assist the Customer Relations Manager in all areas of customer care elements and activities. They will need a creative skillset that enables them to brainstorm new initiatives. 

Ultimately, the candidate will ensure that their area of responsibility meets and exceeds the expectations of our business objectives and contributes to the company's success in the long run.

Responsibilities:

  • Undertake daily administrative tasks to ensure the functionality and coordination of the department.
  • Be responsible for the timely delivery of different communications, including research material through tracking and feedback.
  • Assist with call centre activities - dealing with incoming customer complaints and queries.
  • Support with project and event executions
  • Provide support and assistance with any additional tasks requested by Management.
Requirements:

  • Matric
  • Tertiary qualification in a relevent field is advantageous.
  • A minimum of 2 years' experience related to customer care.
  • Automotive industry experience is essential.
Skills:

  • Creative and out-the-box thinker
  • Attention to detail.
  • Deadline driven.
  • Excellent organisational skills
  • People skills
  • Excellent communication skills (both verbal and written)
  • Highly professional communication etiquette.
*If you haven't heard from us within 2 weeks, please consider your application unsuccessful or alternatively send your CV to [Email Address Removed] for possible employment opportunities.

 

Desired Skills:

  • Communication
  • Creativity 
  • Deadline Management
  • Organizational Tasks

Apply Now

Jelocorp

About the agency

OVERVIEW Established 2015 July, a solutions company that operates in the industry of ICT, Recruitment and Construction. Currently operating in the African market and on a global scale level, assisting third party investors in coming into the African and Asian markets. Currently a level 1 BEE compliant company, offering consulting services in the recruitment sector, telecoms projects and construction solutions. Our range of services is not limited to the supply, management and administration of requirements, but across a broad spectrum of local and international industries. At Jelocorp we are driven by a mission to find innovative solutions to meet client’s needs. National operating infrastructure Jelocorp comprises of an extensive national branch infrastructure across the Gauteng and Western Cape regions in the Southern Africa country. Scope of services offered We serve all industries but currently focusing on Telecoms specifically and recognize that each client has unique requirements. Jelocorp has the expertise and flexibility to meet the specific needs of each client. Networking between these divisions play an intricate part within Jelocorp’s service philosophy. We are geared together to work as one, on delivering a total solution. Our core business comprises of the following: • National Recruitment (blue and white collar) • International Recruitment (USD based, higher critical skills) • Implementation • VISA Assistance • Operations • Project Management and Delivery • Tender Acquirements • Project Investment Liaison • Client Meeting (industry specific) Management NATIONAL RECRUITMENT Our service offering includes the evaluation, assessment and supply of professionals at all levels and for the purpose of permanent/temporary and project contract employment options. Our resources ensure capability to offer staff to anywhere in the world, continuity of qualified supply of resources and knowledge transfer between countries. Quality is at the forefront of commitment and that is why we take time to understand the culture and value of people being hired in confidence of their fitness for the required purpose. We offer the following services: • Permanent placements • Temporary placements (contractual) • Specialised services/placements • Executive search • Assessment services Industries include, however not limited to: • Civil engineering, FMCG, oil and gas, petrochemical, rail system construction and maintenance • Power generation (new build and maintenance), renewable energy, international/ cross border • Human resources, office management and support and motor and transport. • Telecommunication sector of all relevant engineers Turnaround time We provide same day feedback and commitment promise of a submission date which we strongly adhere to. Generalist positions will be delivered within 24-48 hours depending on the type of requisitions we receive. Compliance • Jelcorp comply with The Laws South Africa and operates in line with the Employment Equity Act of South Africa. Online presence We intend to established an influential social media presence (web based applications, FB, Twitter, LinkedIn, Google+), working with clients to ensure labour stability in use of surrounding community involvement as well as making our platform accessible to all candidates across the globe. FOREIGN APPLICANTS Our immigrations processes plays a key role in the global success for all corporate companies and individual applicants interested in any opportunities of foreign work applications , work permits and intracompany transfer permits. Our partners are registered immigration practitioners and have years of experience in dealing with The South African Department of Home Affairs and all other related issuing authorities involved in the immigration process locally and internationally. Our years of working relations and extensive experience in servicing large corporate companies have enabled us to understand corporate structures and deadlines. Our Immigrations Partner assist with the following services: • Critical skills work permit • General work permit • Intra-company transfer work permit • Exceptional skills work permit • Quota work permit • Corporate work permit • Business visit visa • Section 11(2) and extension applications • Study permit • Relative's permit • Self-employment permit • Visitor visas • Holiday visas • Extension of visitors visas with a condition or restriction relatives visas • Service around the clock • Dedicated experienced driver with assigned vehicle for all collections and deliveries • International medical aid covers through Bupa international

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