About the position
Key Performance Areas:
Customer Service Coordination
- Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area.
- Receiving, processing and distribution of all customer orders placed & follow up on any back orders.
- Generate customer quotes, sales orders, tax invoices and credit notes.
- Handling of customer queries and complaints, should they arise with your transaction and ensure items are recorded and properly closed out upon resolution.
- Maintain effective working relationships with sales force to jointly satisfy customer demands.
- Provide regular feedback to clients and sales force regarding order fulfilment status.
- Manage and attend to incoming calls from customers and walk in customers.
- Maintaining a delivery note register for all manual orders.
Supply Chain & Stock Control
- Generate purchase orders, goods received notes, purchase notes, return notes, Journals etc.
- Handling of supplier queries should they arise with your transaction.
- Track incoming orders and follow up on back orders.
- Manage the receiving of products from suppliers and maintain related receipt documents.
- Assist with Stock control and stock forecasting.
- Assist with month end Stock counts and stock balancing.
- Report on stock that is close to expiry and on slow moving stock.
- Timeously order chemicals and related products to ensure that sufficient stock is available for incoming orders.
Distribution & Logistics
- Plan Customer & Regional deliveries in line with a route plan.
- Oversee the picking of stock where required, and manage the load and dispatch process in line with Client requirements (where applicable and stock is under your control)
- Liaise with transport companies and service providers and sales representatives to ensure efficient deliveries.
Health, Safety & Quality
- Comply with Company Health and Safety Rules and Use Personal Protective Equipment (PPE) as required.
- Execute tasks in a safe and careful manner.
- Maintain good housekeeping, ensure chemical products are safely stacked and stored.
- Responsible for administering the Company quality program in accordance with customer and Company requirements.
- Assist with reporting and managing Product Non-Conformances
- Assist with quality and safety instructions and requirements in accordance with Company needs.
- Assist with various administrative tasks regarding product labels, product information, MSDS and all other safety and quality management templates for the Product Portfolio
- Check that all stock leaving the store has the required COA and or MSDS sheets.
- Assist with arranging of tests on various products.
- Manage database in support of the product portfolio.
Office Support & Communication
- Assist with procurement of consumable / office items for your area.
- Regularly report on customer, stock and delivery matters to ensure robust operations.
- Manage data / information at warehouse as per Company Policy
- Immediately flag any risks/liability to Company
Desired Skills:
- Administration
- Customer Support
- Key Accounts Management
