Claims Hub Manager at LEGALWISE

About the position

Job Title: Manager: Claims Hub
Report Line: Head: Claims Services
Department: Tshwane Claims Hub
Location: National
Job Category: Hybrid (Semi-Remote)
Job Type: Permanent
Reference: LW055/2024

Our Commitment to Our Champions
Our Champions work for a common purpose; to empower affordable and timeous access to justice through which individuals can enforce and defend their legal rights. Our Champions are integral to delivering on our brand purpose, and we constantly seek to grow our circle of Champions to enable us to expand our circles of influence. What is important to us is that our Champions feel connected with our purpose, are committed to our vision, feel empowered and recognised. We are thus focused on building people-centred strategies and practices and providing career development opportunities to enable our people to reach their full potential, both professionally and personally. As testament of our commitment to our purpose and vision, LegalWise continues to be recognised as a Top Employer by the Top Employer Institute for 2024. We value our Champions the way we value our members.

Purpose of the Role:
The purpose of this role is to effectively monitor and manage a LegalWise Claims Department whereby the Manager plans, monitors, and manages all operational activities of the Claims Hub.

You will be responsible for:

• Staff management including training, relations, recruitment, performance assessments, development and administration.
• Financial responsibilities which include managing actual to budgets, resource and budget planning, premium income and petty cash control.
• Service centre and member customer service management.
• Liaison responsibilities within the company, external companies and Attorneys.
• Identifying the training needs for service providers.
• Development responsibilities including development and implementation of quality service delivery and effective implementation of new processes, systems and tariffs.
• Administration responsibilities including claims reporting, reporting of all responsibilities to senior management and maintaining appropriate claims administrative and staff records.
• Product and service delivery and administration in accordance with company guidelines, rules and standards.
• Maintenance of relationships and liaising with branches, attorney branches and service providers.
• Ensuring service levels are adhered to as per agreements with preferred panel attorneys.

Qualifications and experience required:

• Minimum of 5 years legal experience.
• Minimum of 2-3 years management experience essential.
• Experience in respect of budget management, human resource practices and operations essential.
• Legal Degree (LLB, BProc, Bjuris or BA Law) essential.
• Relevant formal Management qualification advantageous.
• Claims administration knowledge and experience.
• Computer literate (MS Word, Excel and internet)

Skills and competencies required:

• Excellent communication skills
• Able to liaise professionally and effectively on all levels
• Excellent problem-solving abilities
• Progressive thinking and creativity
• Planning and problem resolution skills
• Good interpersonal skills
• Delegating responsibility
• Focused on developing others
• Follow-up and feedback
• Focus on leading through vision and values

Other requirements:

• Own car & drivers licence essential
• Ability to speak one other official African language will be advantageous
• Must be fluent in English
• Claims test may be required
• Integrity Assessment will be required

LegalWise is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. LegalWise has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.

Please note that LegalWise applies all recruitment and selection processes to the requirements of the EE plan and is committed to transformation.

Closing date: 13th May 2024
If you haven't received feedback from us within two weeks of submitting your application, please consider it unsuccessful.

Desired Skills:

• legal management
• claims experience

Desired Work Experience:

• 5 to 10 years Middle / Department Management

Desired Qualification Level:

• Diploma