About the position
BUSINESS DEVELOPMENT MANAGER/ MEMBER SERVICES LIAISON
JOB PURPOSE AND ROLE WITHIN ORGANISATION
The Company seeks to appoint a suitably qualified and experienced candidate to the role of Member Services Liaison who will build and maintain relationships to grow the company's member base and fulfil a business development role with clients.
Membership plays a vital role in relation to the company's reputation, therefore as a member services liaison you will be at the forefront of servicing our members and providing excellent customer service in all aspects of the business.
Depending on the area of membership service offerings you will be required to assist in all areas pertaining to membership i.e., Individual and Corporate membership services.
KEY RESPONSIBILITIES AND DUTIES
The incumbent will be required to:
- Create and manage business relationships with identified corporate businesses and
- organisational decision makers to build the membership base and sell the company's products and services.
- Ensure growth in corporate membership uptake, year on year.
- Identify corporate membership needs and implement solutions, where required.
- Serve as an intermediary between the clients and the company.
- Routine communication with all corporate members of the company.
- Collecting data, tracking corporate membership statistics, and preparing reports on corporate memberships monthly and yearly.
- Create awareness of the company's membership and other services with corporate members.
- Devise strategies for promoting products and services.
- Handling all questions, information requests and complaints regarding corporate
membership.
- Maintaining and updating corporate membership records.
- Assisting with member communication activities.
- Coordinating with the finance department to track membership revenue.
- Preparing membership marketing materials.
- Attending member events.
- Updating of the membership Corporate and Individual Member Pipeline on a regular basis.
- Manage retention of members as stated in the annual business plan.
- Learn the company's products and service offerings, features, and pricing.
- Identify current bottlenecks in current processes and inconsistencies.
- Collaborate with other departments.
- Stay up to date with trends and best practices.
- Identify opportunities for products and up-sell.
- Identify opportunities for new client acquisition.
- Find prospective clients and new target segments.
- Preparing and submitting proposals.
- Any other work assigned.
- Represent the company at Member networking functions.
- Administrative support.
- Promotion of the company and services to all potential clients / members.
- Follow up on any outstanding debtors.
- The hours of work are in accordance with the company's policies but would vary dependent on the situation.
ATTITUDE & PERSONAL ATTRIBUTES
- Mandatory behavioural competencies:
- Show commitment, be dependable and understand the why, and do the right things.
- Goal orientated, problem-solving and results driven, professional with attention to detail in all that you do.
- Ability to work alone and in a team.
- Be innovative, agile, efficient & have drive.
- Display excellence, solution-orientated, can take on more, commitment to improvement.
- Act with integrity, show respect, be a team player and have good communication skills.
- A good understanding of the company and how the company functions and operates.
- Promotion of the company and services to all potential clients / members.
- Follow up on any outstanding debtors.
- Ad hoc tasks as required within the company work stream.
EXPERIENCE, TRAINING, KNOWLEDGE AND REQUIRED SKILLS
- Certificate or Diploma in Business management/Administration/Sales/Marketing will be an advantage.
- Previous experience in member administration and/or customer relations or in a similar role.
- Proficiency in Microsoft Office.
- 3 years' experience as a liaison, with a sales background.
- Proficiency in MS Office.
- Sense of pride and ownership in your performance and its impact on company success.
- Critical thinker and problem-solving abilities.
- Great interpersonal and communication skills.
- Sales and marketing skills.
- Business development, relationship management and sales experience.
- High standard of record keeping and administration.
- Team player.
- Problem solver.
- Good organisational skills.
- Ability to work independently.
- A problem-solving and results-orientated mind-set will be required for this position.
- Work requires willingness to work a flexible schedule if necessary.
- Ability to embrace change within your working environment.
- Ability to work well under pressure and be able to meet deadlines in a pressurised environment.
- Have an exceptional attention to detail & have a high accuracy level.
- Handle criticism constructively.
- Confidence when dealing with any situation either face to face or via the other communication channels.
- Accountability whereby delegated tasks are assigned by the Membership Manager.
- Good time management.
- Excellent verbal and written communication skills.
- Ability to think creatively and take initiative.
- Excellent customer service skills.
- Strong administrative skills.
SALARY RANGE
R150 000 - R300 000 depending on experience in relation to the job spec.
Desired Skills:
- Business development
- Track membership revenue
- Prepare marketing material
- Relationship building
- Submitting proposals
Desired Work Experience:
- 2 to 5 years [other] Education
- 2 to 5 years Business Development
Desired Qualification Level:
About The Employer:
Professional organization with corporate membership.
Employer & Job Benefits:
- CTC package INCLUDES Prov. Fund
