2nd Line Support Technician
Recru-it
- R Undisclosed
- Permanent Intermediate position
-
Primrose
- Posted 26 Apr 2024 by Recru-it
-
Job 2563633 - Ref PE010753
About the position
Administer and maintain the infrastructure technology across all branches and multiple data centres.
Key Performance Areas
- Maintain high availability infrastructure
- Conduct research on latest networking
- Perform general administrative functions
- Infrastructure projects
Key Tasks (By KPA for clarity)
Maintain high availability infrastructure
- Perform daily maintenance and upgrades of the branch offices and multiple data centre infrastructure (Including cloud services)
- Manage and configure the Wide Area Network (WAN)
- Manage and configure the Local Area Network (LAN)
- Optimize service improvement within the infrastructure environment
- Conduct remote infrastructure support and troubleshooting within prescribed SLAs
- Manage IP addresses
- Maintain infrastructure security (e.g. through access controls, backups and firewalls)
- Monitor and maintain biometrics and smart numbers
Conduct research on latest networking
- Develop and assist in Data Centre consolidations
- Cloud Services, Disaster Recovery, Business Continuity connectivity design
Perform general administrative functions
- Collaborate and communicate with IT Support teams
- Provide assistance to IT Support teams
- Capacity management
- Reporting within the infrastructure, including monitoring and alerting
- Provide vendor, management and 3rd party partners support
- Establish and maintain a good working relationship with customers and other professionals
- Oversee telecommunications (i.e., IVR’s and smart numbers)
Other requirements
- Undertake cross-functional tasks for, and provide assistance to, Network Administrators
- Occasional night-time driving and working
- Liaise with third party providers in a professional manner.
- Undertake UPS operational/functionality checks per prescribed checklist(s)
- Check that OEM UPS suppliers’ maintenance regimes are completed per SLA
- Process “first point of contact” calls for UPS and systems issues and/or failures
- Retrieve camera footage for managers’/supervisors’ review
- Monitor and maintain camera hardware and cabling
Physical activities
- Able to lift/carry equipment minimum of 20Kgs
- Working at heights and in confined spaces
- Sharp and jagged finishes to infrastructure and equipment
When the job will be performed
- Typically, standard office hours (Monday to Friday 08:00 – 17:00)
- Occasional after hours call outs (including weekends and public holidays)
- Scheduled standby and call out shifts
Where the job will be performed
- Predominantly Benoni based
- When required at data centres and other sites.
Essential Qualifications (Have-to-Have)
- Matric
- A+ Certificate
- N+ Certificate
- Linux
Desirable Qualifications (Nice-to-Have)
Essential Experience (Have-to-Have)
- 3 years in a similar role
- Computer network experience
- Desktop support experience
- Hardware maintenance experience
- Networking Devices experience
Desirable Experience (Nice-to-Have)
- Experience in DHCP, DNS and SMTP
- Experience in Firewalls and VPN Solutions
- Experience in Active Directory
- Experience with networking fundamentals and protocols
Knowledge and Skills
- Excellent listening and questioning skills
- Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
- Communication skills
- Interpersonal skills
- Organisation skills
- Problem solving skills
Desired Skills:
- LAN
- WAN
- IT Infrastructure
- security
- biometrics
- Support Technician
Recru-it
About the agency
Recruit IT Recruitment
IT Recruitment and Talent Sourcing Specialists
Offices in Cape Town and Port Elizabeth as well as Consultants working remotely across the country
Telephone number 087 805 8536
www.recru-it.co.za
>recru-it*
COMPANY PROFILE
Certified at a
BEE Procurement Recognition Level of 110%
>Introduction*
>recru-it*was established in August 2005 & specializes in and focuses on the full spectrum of positions within the IT and other sectors. We focus our approach on delivering a superior service to both our client and candidate, in all portfolios and phases throughout the Recruitment process, supporting real transformation within the IT Industry and other sectors through ethical and transparent business practices
>Value added services*
• Advertising Client Roles
• Screening Applications
• CV searches
• Head Hunting Candidates
• CV Selection
• Labour Broking
• Pay structure advice for client & candidate >Additional services on request*
• Personal Reference checks
• Credit checks
• Criminal checks
• ID checks
• Academic checks
• Qualification checks
>Placements portfolio*
• Software Engineering & Development
• I.T. Solution Sales and Strategic Sales
• Sales & marketing
• Finance and Insurance
• HR
• Engineering
• Administration / Office Management
• Healthcare
• FMCG
• Warehousing / Logistics
• Telecommunications
• Training and Development
• Executive and senior level placements
• ERP & CRM Consultants
• Project Management & Administration
• I.T Executive Management
• Business Analysis
• Business Intelligence
• Consulting
• Network Engineering
• Support
• Testing
• Product Support Specialists
>Operational structure *
>recru-it*uses a flat open structure in our approach
Each consultant takes personal ownership for each client request. The consultants are account managers with their respective clients ensuring professional and personal interaction at all times.
Our team supports each other in an interactive, transparent manner to deliver highest quality candidates on each specification, thus ensuring a fast and effective turnaround time to fulfill your every labour requirement.
>recru-it*was established in August 2005.
Carbon foot print
We practice a 90% paperless environment as most of our duties are internet and electronic.
>BEE Profile*
>recru-it*is owned by 2 individuals with 8 additional staff members
• 50 % of the business is owned by a black person.
• 50% of the business is women owned.
>recru-it*has been officially & precisely rated according to our company structure.
• We have been certified at a BEE Procurement Recognition Level of 110%.
• Enterprise development – on site as well as external training courses for staff ensuring continuous skill improvement.
• Corporate Social Investment – we do not have a formal CSI policy, but we do annual donations.
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