About the position
Assist in managing time management operations and tasks across multiple products.
Support process tasks and contribute to efficient execution and reporting.
Participate in operation meetings and learn from experienced team members.
Assist infrastructure feature teams in post-processing of incidents.
Learn and contribute to system design requirements for stable operation.
Support integration requirements for critical applications.
Assist in planning and ensuring appropriate use of operation resources.
Help implement technical lifecycle measures and identify security practices.
Collaborate with product stakeholders to support development activities.
Apply agile methods to improve operations processes.
Engage in continuous learning and development opportunities.
Provide support to team members and contribute to a collaborative environment.
Minimum Requirements:
Qualifications/Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field (or in progress).
Minimum 1-2 years working experience in an operations team and environment.
Experience in Power BI, Excel, Qlik or other similar dashboard tools. (Advantageous).
Experience with ServiceNow (advantageous).
Essential Skills Requirements:
Precise understanding of time management and task prioritization.
Ability to manage and correct system configurations and entries.
Ability to develop accurate reporting data for the department and domain codes.
Ability to design and develop dashboards using PowerBI, Excel Pivots, and other dashboard reporting tools.
Ability to assist in process optimization and improvement.
Familiarity with data analysis.
Capability to support operations tasks across multiple products.
Understanding of basic operations KPIs and performance measurement.
Willingness to learn and adopt new technologies and operations applications.
Manage and maintain daily operations and tasks.
Ability to assist in postmortem treatment of incidents.
Supportive role in infrastructure feature teams.
Good communication skills for participating in operation meetings.
Eagerness to learn integration requirements for critical applications.
Advantageous Skills Requirements:
Exposure to system design principles for stable operation.
Familiarity with compliance requirements and processes.
Basic knowledge of technical lifecycle measures and security practices.
Experience or coursework in infrastructure deployment and monitoring.
Ability to collaborate with product stakeholders.
Understanding of agile methods and practices.
Interest in software lifecycle and continuous integration.
Ability to work effectively in a team environment.
Exposure to specifying new products, processes, and standards.
Enthusiasm for learning and professional development.
Desired Skills:
- Power BI
- Excel
- time management and task prioritization
