About the position
Well established waste management company in Midrand, Gauteng, is seeking a Key Accounts Manager for their waste treatment facility.
The Key Accounts Manager will support the Sales Manager with daily sales functions and administrational duties.
JOB PURPOSE:
- Support Sales Manager with daily sales functions and administrational duties.
- Business development through obtaining new clients and maintaining current client relationships.
KNOWLEDGE OF:
- Highly motivated and target driven with a proven track record in sales
- Must be comfortable making cold calls, generating interest, qualifying prospects and closing sales
- Ability to multi-task, prioritise, and manage time effectively
- Customer orientated
- Excellent verbal and written communication skills
- Excellent negotiation skills
- Time management skills
- Telephonic etiquette.
- Must be able to work in a highly pressurised environment
- Exceptional organisational skills
- Excellent selling, communication and negotiation skills
- Interpersonal skills using tact, patience and courtesy
- Report Writing and Document Management
DUTIES & RESPONSIBILITIES:
1. Sales Function:
- Promote the services of the client’s superior destruction technology to the chemical, pharmaceutical and medical waste industry.
- Promote visits to the client's facility by interested parties in order to foster an understanding of our process and by doing so cement the option of thermal desorption as the future and the way to go forward in assuring responsible and environmentally sound treatment of hazardous waste
- Maintaining positive business relationships with existing clients to ensure future sales
- Influencing existing or potential customers to buy our services
- Achieve agreed upon sales targets and outcomes within schedule
- Understanding customer needs and requirements
- Uphold the company image and retain confidentiality at all times
- Collaborate with team to achieve better results
- Liaise with the Logistics department to ensure timely collections of client’s waste streams
- Stay up-to-date with new services offered to clients and developing regulations
- Organising sales visits
- Negotiate and close deals
- Handle complaints or objections
- Generate and qualify leads
- Develop and maintain a customer database
- Make sales calls to new and existing clients
- Develop sales proposals
- Prepare and present sales contracts
- Respond to sales inquiries and concerns by phone, electronically or in person
- Ensure customer service satisfaction and good client relationships
- Resolve customer complaints and queries
- Marketing - Preparation and organising of promotional material or events
- Participate on behalf of the company in exhibitions
- Customise service solutions to increase customer satisfaction
2. New Business Development:
- Responsible growing the business through obtaining new clients
- Establishing and securing new business
- Liaise and meet with new/potential clients
- Contacting potential clients and reaching out to customer leads through cold calls and emails
- Presenting our company and the services that it provides to potential clients
3. Sales Administration:
- Prepare quotes and present to clients as soon as possible, meeting the client’s expectations
- Send out Treatment Request Forms (TRF’S) to new clients
- Explains incoming procedures, packaging terms & conditions, etc. to clients and make sure that these procedures are followed
- Screening of all lists & treatment request forms sent through for quotation requests - to be checked by Sales Manager
- Notify clients which waste streams are acceptable before sending waste for disposal
- Generate requisitions for supplier invoices/quotation
- Generating client quotations according to client requirements as per TRF
- Work closely with store personnel to make sure that the loads are offloaded in a correct and safe manner with the correct paperwork accompanying the loads (TRF, MSDs, Manifests, Tremcards, etc.)
- Follow up on sales enquiries by telephone, email and personal visits
- Assist stores with queries regarding deliveries
- Assist with outstanding debtors
- Sort out payment, invoice queries with accounts
- Supply management with weekly reports on cold calling, quotations, client visits, customer needs, problems, interests, competitive activities, and potential for new products and services
- Checking data accuracy in quotations, orders, sales orders, destruction certificates and invoices
- Liaise with the Logistics department to book waste collections and communicate this to the clients
- Generating client quotations according to client requirements as per TRF.
- To perform other general administrative duties required of this position not currently listed
REQUIREMENTS:
- Degree/Diploma or other certification in Sales or Marketing (as an advantage)
- Proven work experience as a sales representative (chemical or pharmaceutical sales environment would be an advantage)
- Computer literate (MS Office, MS Word, MS Excel, PowerPoint)
- Valid Driver’s Licence
Desired Skills:
- Sales management
- Business development
- Marketing
- Customer development
- Customer relations
