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Dananda Talent

Business Intelligence (BI) Specialist

Dananda Talent

  • R Undisclosed
  • Permanent Intermediate position
  • Turffontein
  • Posted 17 Jul 2025 by Dananda Talent
  • Expires in 23 days
  • Job 2617116 - Ref JHB000560
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About the position

We are seeking a Business Intelligence (BI) Specialist responsible for providing end-to-end CRM reporting, dashboards, and workforce management insights to support informed business decision-making. This role will design, develop, and maintain CRM data visualisations, dashboards, and operational reports while ensuring the accuracy and relevance of workforce management data to improve efficiency across business units.
Key Requirements:

  • Bachelor’s Degree in Information Systems, Data Analytics, Business Intelligence, or a related field.
  • 3+ years of experience in BI reporting and dashboard development, with a strong focus on CRM systems.
  • Proficiency in BI tools (e.g., Power BI, Tableau, QlikView, or similar) for report and dashboard creation.
  • Strong SQL skills for data extraction, transformation, and analysis.
  • Experience with CRM platforms (e.g., Salesforce, HubSpot, MS Dynamics).
  • Understanding of workforce management principles and reporting needs.
  • Excellent analytical and problem-solving skills, with attention to detail.
  • Ability to work with cross-functional teams, gathering requirements and translating them into reporting solutions.
  • Strong communication and presentation skills to deliver insights to stakeholders effectively.



Key Responsibilities:
  • Develop, implement, and maintain CRM dashboards and reports to support Sales, Marketing, and Customer Support teams.
  • Translate business requirements into insightful, user-friendly dashboards and data models.
  • Analyse CRM data to track pipeline health, customer behaviours, conversion metrics, and sales effectiveness.
  • Support workforce management reporting, including capacity planning, productivity tracking, and scheduling analysis to optimise staffing levels.
  • Ensure CRM data integrity, conduct regular data quality checks, and identify gaps or inconsistencies for resolution.
  • Build automated reporting processes to improve turnaround times and accuracy of reports.
  • Partner with business stakeholders to identify reporting needs and deliver actionable insights to support business strategies.
  • Maintain documentation of report logic, dashboard structures, and data lineage for business continuity.
  • Present insights clearly to non-technical stakeholders, enabling informed decision-making.
  • Monitor CRM system updates and enhancements to align reporting with system changes.

Desired Skills:

  • CRM SYSTEMS
  • POWERBI
  • REPORTING

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Dananda Talent

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About the agency

Who We Are Dananda Talent provides an agile talent management solution to our professionally qualified students at the Regenesys Business School, for new graduates, senior managers and the executive market. The purpose behind Dananda Talent – formed in 2007 – is to build a life-long relationship with our students as we pursue our common purpose of making our world a better place through leadership development Danada has grown into a respected, independent recruitment provider, advising international and local companies, offering exceptional insights and services across multiple markets and industries. Its success is based on understanding trends, using strong networks, and working with a database of over 190 000 alumni. Dananda Talent is a holistic human capital and strategic business partner focused on supporting our clients and candidates to achieve their professional, personal and financial aspirations. We do this by connecting the right people to the right opportunity, where together they can co create, collaborate and connect for future success. Our team of talent consultants is able to leverage their cumulative capabilities and experience to produce a unique value proposition designed to meet the needs of our Clients through customised, agile sourcing solutions, working with blue chip cli-ents and well respected global industry leaders. What we do • Senior Management and Executive Recruitment • Permanent Recruitment • Temporary Employment Services (TES) • Industry and Talent Mapping • Recruitment Process Outsourcing (RPO) • Response Handling Process Services • Contract Recruitment The Dananda approach • We adopt a customized, agile and adaptable approach to each and every recruitment assignment we undertake. Each assignment is expertly managed individually, so that we can deliver candidates who match specific requirements. • We use the best search methodologies to find the best candidates within a significantly shorter timeline. We have a large candidate database and also proactively approach passive candidates for each role, giving clients the best of both our Search and Contingent Recruitment capabilities. • We continuously build active relationships with sought-after and skilled individuals to ensure that we are able to access the best talent quickly. We keep track of these individuals as they grow and progress through their career. • We constantly build our networks, tapping into new developments and trends in the market and advise you about what’s happening in your industry. What makes us different Dananda strives to stay ahead of the market in areas where our clients have great talent needs especially in scarce skills. By operating locally, in Africa and internationally, Dananda has access to the latest trends which enables both us and our clients to stay ahead of the curve. Our team of talented Sourcing and Recruitment Specialists who adopt international world class Boolean sourcing techniques, ensures that no stone remains unturned in finding the best candidate. • We enjoy what we do • We are passionate about people development • We have fun while developing meaningful connections with people who entrust us with their future • We unlock potential into execution when our build and contribute to the success of the organisations and communities we place them in.

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