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Application Integration Operator at Progressive IT Resourcing

  • Contract Specialist position

  • Cape Town CBD, Western Cape

  • Undisclosed cost to company

  • Job 2260420 | Ref AIW/ZR

  • Posted 12 Oct 2018 by Progressive IT Resourcing


About the Position

Monitoring of transmissions and Integration Services within the IT Integration Environment.

This is a Cape Town based contract opportunity. Duration 12 months

TECHNICAL AND FUNCTIONAL

  • IT Qualification
  • Proficient in MS office Suite
  • Working knowledge of basic SQL Scripting
  • Basic knowledge of Windows and Unix Operating Systems
  • Exposed to relational databases e.g. SQL Server; Oracle
  • Highly organised, disciplined and calm under pressure
  • Must be willing to work shifts
  • Highly developed verbal and written communication skills
  • Must be able to multitask
  • Ability to adapt to constantly changing technologies
  • Good Problem solving skills
  • Deadline driven
  • Experience in a Windows server environment
  • Experience in a UNIX environment
  • Minimum 1 year experience working in an IT integration environment
  • Knowledge of SQL Scripting
  • JOB SPECIFICATION
  • Monitor integration systems to verify transmissions are successful and to detect any production problems as they occur
  • Ability to communicate effectively at all levels
  • Perform 1st line resolution of technical integration problems and attempt to diagnose and correct any problems that occur
  • Contact 2nd line support (AIT standby) if unable to resolve problems within a limited time period
  • Log incidents for AIT on the appropriate tool set to ensure all incidents are logged and addressed
  • Escalate incidents that could potentially exceed SLA and ensure resolution of incidents within SLA
  • Produce detailed daily incident reports on any issues that occurred during shift including a synopsis of incident and how resolved
  • Responsible for ensuring 1st and 2nd line support procedures stay up to date and that we build a knowledge base of potential incidents and resolution
  • Provide backup to the AIT team and AIT standby.
  • Identify gaps and note gaps in understanding with a view to continuous improvement within the operational space.

Desired Skills

  • IT integration
  • application integration
  • SQL
  • relational database

Desired Qualification Accreditation

  • Diploma

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This job may be removed before it expires.

Expires in 23 days

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