Support

Voip Engineer

  • Permanent Intermediate position

  • Port Elizabeth, Eastern Cape

  • Market Related basic salary

  • Job 2206313 | Ref PE005870LOM

  • Posted 10 Apr 2018 by Recru-it


About the Position

Experience:


  • Basic understanding of Asterisk Telephony Server.
  • Medium level understanding and working knowledge of networks and network infrastructure
  • Working Knowledge of SIP endpoints (handsets and gateways)
  • Experience of interaction with customers and handling difficult situations
  • Good customer facing skills and able to confidently communicate with clients
  • Excellent English Language verbal and written communication skills
  • Good multitasking skills - Flexibility in approach
  • Ability to handle stressful situations in a highly pressurized environment



Qualifications:


  • Senior Certificate
  • Relevant IT Qualifications like A+, N+
  • 2 years exp
  • Technical knowledge
  • Posses good fault finding and analytical skills
  • Posses good administrative skills
  • Be computer literate (Linux, MS Windows, MS Office) and a self-starter



Role/Responsibilities:


  • Provides technical and business support to internal and external customers
  • Maintain product/support knowledge base
  • First line Telephony support
  • Troubleshoot or identify actual problem and resolve telephonically wherever possible.
  • Escalate to relevant supplier or provider and provide feedback to customers accordingly
  • Ensure complete closure and resolution of calls within the SLA or within an acceptable time frame.






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Expires in 12 days

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