Service Team Leader

  • Permanent Management position

  • Port Elizabeth, Eastern Cape

  • R350,000 - R400,000 pa cost to company

  • Job 2203765 | Ref DI_0329_2595

  • Posted 29 Mar 2018 by Drake International South Africa

About the Position

Our client, a multidiscipline solutions provider and specialist in the HVAC, energy, electronic services and building management systems (BMS) industry is looking for an experienced individual to join their team in the service department!

Ensure excellent customer satisfactionDevelop working relationships with clients and actively pursue new clientsCo-ordinate department resources and prioritizationManage effective systems to control time, cost and quaityRevenue generation and invoicingControl Routine Servicing, invoicing and targets.  Monthly management reporting on performanceCustomer feedback, reporting, estimate, quote and follow up of items identified during servicingResponsible for all routine service supervision of HVAC plant and equipmentRoutine checks conducted on site of servicesMaintain and determine warranty service requirements from contracts departmentControl of Service Department resources including tools and equipmentEnsure compliance to all aspects of Health, Safety and EnvironmentImplement and Develop ISO9001 principles and ensure conformance to the company quality management systemTrain and develop staff in terms of company quality stands and technical skills  required to perform tasksManage a team of 10 staff (Technicians/Technician Assistants)

About The Employer

Grade 12 or technical equivalentDrivers LicenceMinimum technical trade qualification, such as refrigeration, electrical, millwright [URL Removed] and electrical experience essential particularly in fault finding and problem solvingExcellent knowledge of Central HVAC Plant and Chillers required5-7yrs post trade test experience in HVAC, refrigeration or maintenance industries3-5yrs experience managing staff, performance management and leadership currengly serving in a technical supervisory role

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