Customer Operations Manager IT

  • Contract Management position

  • CPT - CBD, Western Cape

  • R400,000 - R550,000 pa cost to company incl benefits

  • Job 2055861 | Ref JHB000085SVN

  • Posted 10 Jan 2017 by Corporate Match

About the Position

6 month Maternity Contract. TOP Multinational currently seeks an IT Operations Manager (PRINTER FLEET/MPS/IT) to join their operation in Cape Town. This is a customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, implementation of services, and manage the delivery of day to day operations of Post Implementation MPS Services and Solutions. Accountable to manage revenue and profit margin targets and identify and recommend business process and output related solutions for each client. Responsible to build a high- trust relationship with multiple levels within the Client environment. Work in partnership with Client, becoming a credible advisor on fleet and business optimization and sought as a key resource for resolution of unique or complex business problems





Experience required in face to face interaction w/Customers in an Operations/Service Delivery role; handling issue resolution, proposal discussions, general service delivery concerns, etc

5+ years experience in an operations management role

Experience with the delivery of operations through the use of technology solutions

Experience managing direct reports or multi-disciplined teams

Significant experience and demonstrated ability to interact and present to clients, including executive level




Relevant Business Degree or equivalent experience



Six Sigma, Lean, TQM or other business process improvement methodology preferred

PMP, CMM certification preferred

MBA in finance, administration or operations a plus

ITIL / ITSM experience; certification preferred



Solution Summary

Statement of Work (SOW)

Project Plan

Key Process Flows (MADC, Order Mgmt, Manual Meter Read Collection, Escalation Process Procedures, etc.) for each Client

Training Plan & Procedures Manual for each On-Site Associate

Monthly Customer Operations Summary Reviews

Quarterly Business Reviews
Our client is offering a competitive package of R500K – R560K CTC pro-rata on the maternity contract for the right incumbent. Please send your CV to Email Address – please note that only successful applicants will be contacted due to large volumes of CV’s received. Thank you. 

Employer & Job Benefits

  • petrol etc

Apply online
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Expires in 10 days

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