Permanent Junior position
Gardens, Western Cape
R12,600 pm cost to company
Posted 20 Feb 2017 by Jai Search Consultancy
About the Position
- Moderate customer's reviews and respond to their queries via email
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Demonstrates appropriate sense of urgency for reviews and email response times and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond.
- Fluency in Italian, written and verbal and English as a second language.
- Matric or equivalent to a NQF 4 qualification
- I+ year of relevant customer service experience
- Internet navigation and troubleshooting Skills
- Proficiency in Microsoft Outlook and MS Office applications
- Excellent communication skills (spoken and written)
- R 73 per hour. This works out to an average of R 12,653.09 per month and R 151 837 per annum
- Hours for your shift may vary between the hours of 07:00 am and 21:30pm. You may also be required to work one day on the weekend
- Should your require a Work Permit, my client will sponsor your permit application, as well as reimburse costs for application of your police clearance, courier costs, medical and radiological reports costs
- Gardens, Cape Town
To apply kindly send your updated CV to Email Address
- call centre
This job may be removed before it expires.
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