Fleet Controller at Bidvest Bank

About the position

To provide a front-line service to our customers, utilising knowledge of the Fleet and Asset Division's service offering. To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures

FINANCE
Increase regional profitability

• Minimise SLA service credits to maximize profits
• Management of fuel usage on contracted drivers

No Contract Service Credits
Minimize Operating expenses

• Efficiency, cost saving initiatives. Minimize operational losses.

CUSTOMER CENTRICITY
External customer relationship

• Client requests to be met timeously and reaction times met.
• Ensure follow ups with suppliers are done daily

Internal customer satisfaction

• Turnaround times met with positive attitude, compassion and willingness to assist.

Quarterly audit reports

• Achieve 100%

PCR audit

• Achieve certificate award

OPERATIONAL EXCELLENCE
Vehicle handover and return process

• Complete registers and follow process on handing out new units.
• Complete VIRs accurately and capture onto systems

Relief vehicle incidents

• Co-ordinate collection of terminated units and administration of deactivation of fuel card, e-tags, tracker and decal removals.
• Ensure all relief incidents assigned to you are dealt with as per timelines in the SLA.
• Manage daily stock and relief pool fleet utilization

License, Fuel card e-toll tags and driver tags

• Ensure all fuel cards, e-tags and license renewals are delivered timeously.

Incidents: Processes and workflows

• All incidents to be resolved timeously according to SLA and be kept to a minimum
• Manage the open incidents for major and minor tasks.
• Action new or deleted driver tag reports.
• Ensure units are booked for service and incidents are closed.

Accident repairs

• Scrutinise vehicles after being repaired at panel beaters for quality workmanship.
• Liaison with Customer Insurance and panel beaters on scheduling repair, collection of vehicles and turnaround times

Manage driver behavior

• Manage and report on driver behaviour using Telematics including reports requested by Customer Forensic Auditors

Ad Hoc Projects

• Complete ad hoc projects as requested by Regional Operations Manager

Office administrative assistance

• Assist with administrative duties (licensing, courier, stationary etc.)

Vehicles maintained according to OEM specifications

• Ensure that vehicles are scheduled for maintenance in accordance with OEM specifications
• No overdue vehicles for service

Car Wash Management

• Manage car wash suppliers
• Perform checks at customer depots

Spare key Management

• Manage and safeguard spare keys and control register

Management of outsourced drivers

• Manage productivity and allocation of outsourced drivers

Manage EOC

• Manage EOC process including NOLA and stock control on behalf of VTC

Health & Safety

• Responsible for branch OHSA and act as safety officer

Manage premises & suppliers

• Manage premises and relationship with landlord, suppliers and outsourced staff

Routine Fitness Reports

• Manage report and ensure that there are no exceptions
• All vehicles to be inspected within customer SLA requirements

Driver Tags

• Program driver tags as and when required and assist to deliver the tags to the driver within SLA stipulations

Quality Control

• Manage and resolve quality control issues

LEARNING AND GROWTH
Personal Growth

• Take ownership for driving own career development
• Achievement of objectives/milestones set out in the development plan
• Development of knowledge base and Intellectual Property
• Broaden skills to ensure greater marketability and value within the bank

Teamwork

• Contribute to teamwork in the department
• Maintain inter-personal relationships
• Willingness to assist others and sharing knowledge
• Maintain a positive attitude, drive and motivate staff
• Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness).

Communication

• Clear and efficient feedback on matters affecting people's work to all levels of staff (upward and downward communication)

Personal Growth

• Take ownership for driving own career development
• Achievement of objectives/milestones set out in the development plan
• Development of knowledge base and Intellectual Property
• Broaden skills to ensure greater marketability and value within the bank

Qualifications

• Matric with Fleet Administrative experience

Experience

• Previous client relationship management
• 1 - 3 years' experience within the Fleet industry, preferably within Leasing Environment
• Microsoft Office
• System Proficient

Knowledge, Skills and Abilities Required (Competencies & level of competencies)

• Reasonable knowledge of vehicles
• Control and manage flow of work
• Energetic - get involved in the job and meet objectives
• Analytical - pay meticulous attention to detail
• Discipline - meet deadlines and punctual
• Resilient - manage pressure, adaptive to a changing environment
• Optimistic and cheerful - working with a team one needs to remain bright and cheery and encourage innovation and forward thinking
• Incumbent to exercise judgement within defined parameters
• Great interpersonal skills
• Computer literacy skills
• Good knowledge of FML service, legislation, policies and procedures
• Ability to manage pressure on a day-to-day basis
• Excellent communication skills (both verbal and written

Desired Skills:

• Fleet management
• vehicles management
• Fleet Administration

About The Employer:

To provide a front-line service to our customers, utilising knowledge of the Fleet and Asset Division's service offering. To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures

FINANCE
Increase regional profitability

Minimise SLA service credits to maximize profits
Management of fuel usage on contracted drivers

No Contract Service Credits
Minimize Operating expenses

Efficiency, cost saving initiatives. Minimize operational losses.

CUSTOMER CENTRICITY
External customer relationship

Client requests to be met timeously and reaction times met.
Ensure follow ups with suppliers are done daily

Internal customer satisfaction

Turnaround times met with positive attitude, compassion and willingness to assist.

Quarterly audit reports

Achieve 100%

PCR audit

Achieve certificate award

OPERATIONAL EXCELLENCE
Vehicle handover and return process

Complete registers and follow process on handing out new units.
Complete VIRs accurately and capture onto systems

Relief vehicle incidents

Co-ordinate collection of terminated units and administration of deactivation of fuel card, e-tags, tracker and decal removals.
Ensure all relief incidents assigned to you are dealt with as per timelines in the SLA.
Manage daily stock and relief pool fleet utilization

License, Fuel card e-toll tags and driver tags

Ensure all fuel cards, e-tags and license renewals are delivered timeously.

Incidents: Processes and workflows

All incidents to be resolved timeously according to SLA and be kept to a minimum
Manage the open incidents for major and minor tasks.
Action new or deleted driver tag reports.
Ensure units are booked for service and incidents are closed.

Accident repairs

Scrutinise vehicles after being repaired at panel beaters for quality workmanship.
Liaison with Customer Insurance and panel beaters on scheduling repair, collection of vehicles and turnaround times

Manage driver behavior

Manage and report on driver behaviour using Telematics including reports requested by Customer Forensic Auditors

Ad Hoc Projects

Complete ad hoc projects as requested by Regional Operations Manager

Office administrative assistance

Assist with administrative duties (licensing, courier, stationary etc.)

Vehicles maintained according to OEM specifications

Ensure that vehicles are scheduled for maintenance in accordance with OEM specifications
No overdue vehicles for service

Car Wash Management

Manage car wash suppliers
Perform checks at customer depots

Spare key Management

Manage and safeguard spare keys and control register

Management of outsourced drivers

Manage productivity and allocation of outsourced drivers

Manage EOC

Manage EOC process including NOLA and stock control on behalf of VTC

Health & Safety

Responsible for branch OHSA and act as safety officer

Manage premises & suppliers

Manage premises and relationship with landlord, suppliers and outsourced staff

Routine Fitness Reports

Manage report and ensure that there are no exceptions
All vehicles to be inspected within customer SLA requirements

Driver Tags

Program driver tags as and when required and assist to deliver the tags to the driver within SLA stipulations

Quality Control

Manage and resolve quality control issues

LEARNING AND GROWTH
Personal Growth

Take ownership for driving own career development
Achievement of objectives/milestones set out in the development plan
Development of knowledge base and Intellectual Property
Broaden skills to ensure greater marketability and value within the bank

Teamwork

Contribute to teamwork in the department
Maintain inter-personal relationships
Willingness to assist others and sharing knowledge
Maintain a positive attitude, drive and motivate staff
Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness).

Communication

Clear and efficient feedback on matters affecting people's work to all levels of staff (upward and downward communication)

Personal Growth

Take ownership for driving own career development
Achievement of objectives/milestones set out in the development plan
Development of knowledge base and Intellectual Property
Broaden skills to ensure greater marketability and value within the bank

Qualifications

Matric with Fleet Administrative experience

Experience

Previous client relationship management
1 - 3 years' experience within the Fleet industry, preferably within Leasing Environment
Microsoft Office