Client Liaison Officer Team Leader at Government Employees Medical Scheme

About the position

The position of Team Leader is vacant. The Team Leader will report directly to the Regional Manager and forms part of the Client Liaison Office Division. The position is based in Polokwane.

The total remuneration package for this position is R 399 832.00 - R 499 684.00 per annum negotiable based on qualification and experience.

The closing date for applications will be Wednesday, 17 November 2021.

The Team Leader will be required to provide support to the Regional Manager through the implementation of the following Key Performance Areas (KPAs):

• Monitor and manage Client Liaisons Officer's (CLO) daily activities.
• Ensure continuous improvement in the quality of work rendered by the CLOs.
• Monitor the telephone accounts of the team to ensure prudent utilisation of telephone resources.
• Develop communication correspondence to stakeholders to improve service delivery.
• Quality and process management to ensure efficiencies in servicing members, responding to their queries.
• Maintain positive Scheme member and stakeholder relations.
• Compilation of reports in line with scheme requirements.
• Set performance targets, plans and goals for the Client Liaison Officers against the operational plan.
• Monitor the quality of servicing, identify training gaps and recommend interventions to the manager.

Qualification requirements are:

• Minimum NQF level 5 - qualification or equivalent.
• Prior team leader experience would be beneficial.
• Experience in sales, business development, client service or customer relationship management.
• Previous experience at Medical Scheme or Healthcare Industry would be an advantage.
• Be analytical and have the ability to manage priorities.
• Have the ability to work well as part of a team.
• Have excellent written and verbal communication and interpersonal skills.
• High level of customer focus.
• Have the ability to deliver under pressure.

GEMS employs people with the highest level of integrity - submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
Should you wish to have your information removed from the GEMS database, kindly send a request in writing.
Gems is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with Gems employment equity plan.

Desired Skills:

• Client Service
• Customer Relationship Management
• Sales
• Business Development
• Medical Scheme industry
• Healthcare Industry